The Bike Factory

Overview
About
Location
Reviews

Overview

+1 618-659-8706
www.thebikefactory.com
616 Franklin Ave, Edwardsville, IL 62025, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 12:00 AM - 5:00 PM

Sunday 12:00 AM - 5:00 PM

The Bike Factory Introduce

The Bike Factory, located at 616 Franklin Ave, Edwardsville, IL 62025, USA, is a local bicycle shop catering to the cycling community. As a "Bicycle Shops Near Me" category establishment, it provides a range of services and products related to bicycles.

You can contact The Bike Factory at (618) 659-8706 or +1 618-659-8706.

Based on customer reviews, The Bike Factory is highly regarded for its exceptional customer service and expert repairs. Customers have praised the staff, particularly Alec and Max, for their knowledge, friendliness, and dedication. Alec is described as a "master of his craft" and a "wonderful human overall," who provides speedy and fair repairs. Max is commended for his assistance to beginner cyclists, offering personalized guidance on bike selection, fitting, and pro tips.

The shop is known for its fair pricing and its ability to build strong customer relationships. Customers have expressed their loyalty, stating they are "lifetime customers."

The Bike Factory offers bike repairs and sales, with a focus on providing personalized service and expert advice. The shop appears to be a valuable resource for cyclists in the Edwardsville area, offering both practical services and a welcoming environment.

Location

Reviews

Feb 03, 2025

I wish I could rate 10 out of 5. Alec is such a wonderful human overall. Not only is he very customer oriented… he is a master of his craft. He has built a great relationship with my dad which both my son and I benefit from. We have had many broke down bikes that Alec has always speedily and fairly repaired. The service is wonderful and the repair prices are reasonable. Sincerely, a lifetime customer.
Jan 25, 2025

Knowledgeable staff. Fair prices. Great shop! I’m a relative beginner; Max got me all set up (selection, fitting, “pro tips,” etc.) on my first bike. Cant speak highly enough of The Bike Factory.
Oct 08, 2024

Amazing job fixing our son's E-bike tire and then some. Half the time and cost than other shops we tried. Thanks so much for your efficient and friendly service.
Mar 14, 2024

I've only been to the shop a couple of times, but every time I have been met with great customer service. The main/only guy I ever see working there (I believe his name is Alec), is clearly very knowledgeable and passionate about bikes. I needed a few parts that I wasn't sure how to identify, and he took the time to show me how to measure everything and even recommending what I should look for if I were to buy the parts myself. When I brought the parts back to him, he installed them quickly and for a VERY reasonable price (especially if you consider the price/turnover time at other local shops). If you need service on your bike and you live in the area, this shop is your best bet!
Aug 06, 2021

Thank you The Bike Factory Edwardsville. My ol' trusty bike looks good as new! And, they turned it around within a day. New tires, a new chain, cleaned it up, checked all the gears, new handlebar tape, even a new battery in my cycle computer. #supportlocal #bestservice #readytoride