The Bike Lab

Overview
About
Location
Reviews

Overview

+1 412-704-4367
thebikelabpittsburgh.com
345 Unity Trestle Rd Plum, Pittsburgh, PA 15239, USA
Hours

Monday 11:00 AM - 6:00 PM

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday Closed

The Bike Lab Introduce

Looking for a reliable "Bicycle Shop Near Me" in the Pittsburgh area? The Bike Lab, located at 345 Unity Trestle Rd Plum, Pittsburgh, PA 15239, USA, is a dedicated local bicycle shop catering to a range of cycling needs. You can reach them at (412) 704-4367 or +1 412-704-4367.

The Bike Lab is known for its exceptional customer service and support, as evidenced by numerous positive customer reviews. Customers praise the shop for its personalized attention and dedication to finding the perfect bike for each individual. Whether you're a casual rider or a serious enthusiast, The Bike Lab provides a welcoming and supportive environment.

Here's what makes The Bike Lab stand out:

Bike Sales: They offer a selection of high-quality bikes, including brands like Borealis Keystone and EVIL bikes. Customers have highlighted the shop's ability to help them find the perfect fit and provide detailed information on various models.
Custom Builds: The Bike Lab specializes in custom bike builds, allowing riders to create their ideal cycling experience. They offer extensive options and provide expert guidance throughout the process.
Expert Service and Support: Customers rave about the shop's attentive service, including on-the-fly modifications, detailed explanations, and patient support. Jim, in particular, is noted for his dedication and attention to detail.
Personalized Attention: The shop prioritizes individual customer needs, offering personalized recommendations and adjustments to ensure optimal comfort and performance. One customer even traveled from the Washington DC area multiple times due to the exceptional service.

If you're looking for a local bicycle shop that offers more than just sales, The Bike Lab provides a comprehensive experience, including expert advice, custom builds, and reliable support. Visit The Bike Lab for a truly personalized cycling experience.

Location

Reviews

Dec 07, 2024

Just bought a Borealis Keystone bike from them. Great bike but an even better local bicycle shop! Awesome service and support! Could not be happier!
Jan 18, 2023

Absolutely fantastic experience working with Jim when purchasing both of my EVILs. I drove all the way from the greater Washington DC area on three separate occasions, if that says anything. His attention to detail and dedication to his customers is unmatched. The first time I came out, I spent about 5 hours trying out bikes. He happily answered all of my questions, and made on-the-fly modifications to the bikes as I put them through their paces... Including swapping a fork out. When Jim had a frame/fork available for a custom build out, I jumped at the chance. Once again, he patiently answered all of my questions, went through the seemingly countless available options, and sent me pictures when requested. I can't stop smiling at my new bike! I am so pleased with my entire experience working with The Bike Lab, and highly recommend it.
Oct 30, 2024

I was searching for a bike online and stumbled upon Go Bike by Volectric, which was available through The Bike Lab. Unfortunately, they didn’t have the bike in stock. However, the owner found it online, inspected it, and deemed it a good value for the price. So, I decided to get two bikes: one for me and one for my adult son. They even delivered the bikes until I had a bike rack installed. So far, so good. But then, one of the bikes had a failure after just two days. The display and controller both needed to be replaced, which took about five days. I rode the affected bike for a few days and experienced the same issue again. I was quite disappointed. Despite this setback, I was impressed with the Bike Lab’s customer service. I didn’t want to return the same bike, so I suggested getting the next bike and paying the difference. The owner worked closely with the company, and I received the new bike the same day. The Velotric Discover 2 bike is fantastic! The Bike Lab staff is incredibly friendly and knowledgeable. I haven’t encountered any issues since then. In fact, I even got my bike rack there, so I’m eager to see how this bike fares in the future, especially in terms of customer service. As someone who works in tech support, I expect exceptional customer service, and the Bike Lab consistently delivers. They turned a potentially frustrating situation into a positive experience.
Aug 03, 2024

We really are enjoying our first ebikes. The staff at the Bikelab are friendly and very knowledgeable. Great advice on the bike rack which has a ramp so bikes can be rolled up onto the rack instead of having to lift them
Aug 23, 2024

Ian was fantastic when it came to helping my fiancé and I find the perfect bikes! The service was great, and who doesn’t love a shop that has a dog inside that you can pet throughout the visit? I’d definitely recommend to anyone looking into buying a bike!