Trek Bicycle Casselberry

Overview
About
Location
Reviews

Overview

+1 407-831-7377
www.trekbikes.com
800 FL-436, Casselberry, FL 32707, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 11:00 AM - 5:00 PM

Trek Bicycle Casselberry Introduce

Trek Bicycle Casselberry is located at 800 FL-436, Casselberry, FL 32707, USA. You can contact them at (407) 831-7377 or +1 407-831-7377.

Customer reviews consistently praise Trek Bicycle Casselberry for its exceptional customer service and knowledgeable staff. One customer expressed their overwhelming satisfaction, wishing they could give the shop a "10" rating. They highlighted the staff's knowledge and helpfulness, specifically mentioning Brian, Jovanny, and Andrew. They appreciated the lack of pushy sales tactics and the staff's focus on customer satisfaction, including taking the time to ensure a good fit and researching alternative products when necessary. The customer also noted an excellent sale currently underway.

Another customer emphasized the staff's helpfulness, particularly when assisting with a bike rack issue. They praised the bike mechanic for their expertise in building bikes and racks.

These reviews suggest that Trek Bicycle Casselberry is a highly recommended bike shop that prioritizes customer satisfaction and provides excellent bike sales and service. The shop's knowledgeable staff, commitment to customer service, and expertise in bike fitting and accessories make it a valuable resource for cyclists in Casselberry and surrounding areas.

As a "Bicycle Shops Near Me" option, Trek Bicycle Casselberry offers Trek bike sales and service, including bike rack assistance. Potential customers should contact them directly for specific inquiries regarding their inventory and services. The shop's focus on providing excellent customer service and expert assistance is a notable feature.

Location

Reviews

Mar 11, 2025

I give them 10 if I could! Excellent customer service. You know you’re going to get a quality product here, but what really shines is the staff. Brian, Jovanny, & Andrew are all a wealth of knowledge and happy to share. No pushy sales staff here. They are more interested in the customer satisfaction, taking the time to ensure a good fit & the right product. They also take the time to research other stores and products if you are not happy with current selections. Really appreciate you guys! Excellent sale going on now too!!
Dec 23, 2024

Everyone here is super helpful. I got a bike rack that wouldn't work in my truck and they helped me pick a different one that worked great. The bike mechanic that builds all the bikes and racks is awesome!
Feb 18, 2025

I bought 2 bicycles for my wife and daughter at this shop. We had stopped in earlier to see what sorts of deals they had, and almost pulled the trigger, but walked away so that we didn't make an impulsive buy. But this weekend we came back! The main reason we did was because of the excellent service and support that we got from the team at this store. I couldn't in good faith bring my business elsewhere. The patience, kindness and knowledge of the staff made me want to buy from them. Jovanny Cruz was a superb sales rep. I think my ladies must have ridden more than half the bikes in the store and Jovanny remained patient and encouraging to both of them, honestly trying to find a good fit. Andrew Fisher, the service manager for the store, was a wealth of knowledge and answered more the technical questions about the makeup of the bikes that made our short list. I look forward to working with him in the future for regular maintenance of all of our bikes. Bryan Kenny, the store manager, was helpful and supportive of his staff so that they could focus on the customers. He's a friendly guy and makes you feel welcomed there. The prices that day had deep discounts and we decided to get two bikes instead of one. We aren't sorry we did. Trek makes products that look and ride great. In the future, we will be visiting Trek for our cycling needs.
Oct 12, 2024

Bought my son a E-bike from a different company and messed up something on the build. These guys took it in, immediately diagnosed the problem and had it back to us same day. Once home I attempted to add Slime to the tires and proceeded to blow one up. Right back to Trek. They had to order parts for it and promised it would be returned as soon as possible. A major hurricane hit our area and they still had it back within a week. They did a complete once over, refusing to let it leave until they were satisfied it was perfect. The staff here are complete professionals. They answered all my questions and refused to make fun of me even though I messed the bike up, twice! I was expecting a shop like this to charge premium prices. I was shocked both times at how affordable my repairs were. I cannot recommend or praise Trek enough.
Jan 14, 2025

Awesome customer service. Knowledgeable and straightforward. My husband and my parents all bought bikes here.