Trek Bicycle Olympia East

Overview

• +1 360-754-2453
• www.trekbikes.com
• 1931 4th Ave E, Olympia, WA 98506, USA
• Hours

  Monday Closed

  Tuesday 10:00 AM - 6:00 PM

  Wednesday 10:00 AM - 6:00 PM

  Thursday 10:00 AM - 6:00 PM

  Friday 10:00 AM - 6:00 PM

  Saturday 10:00 AM - 6:00 PM

  Sunday Closed

Trek Bicycle Olympia East Introduce

Location

Reviews

• Feb 06, 2025

  There was a great special going on before peak bike season, so I got a thorough tune up and new brake pads that work great and don't screech! Drop off was easy and the bike was worked on 2 days later..

• Nov 07, 2024

  Awesome staff who remembered my last visit a while ago, and gave personal recommendations for gear. Super helpful, and they installed my gear for no charge. Definitely now my go-to for tune-ups and everything else.

• Nov 26, 2024

  UPDATED: 11/26. Trek East manager, Jeff, came out, picked up my bike, Mark fixed it and returned it the same day to make amends. They initiated the offer and came through. This was an excellent way to demonstrate good faith and repair a broken relationship (and bike). I couldn't ask for anything better. Thank you. Trek East used to be a great place to go for bike repair, gear, and buying new bikes. Unfortunately, the new management behaves more like the stereotypical "used car salesman". I own several Trek bikes, and one, my Domane +, was/is making noise when I pedal. The first time I took it in, the mechanic did a full diagnostic, located the issue and fixed it. When the issue cropped up again, I took it into Trek West because they had shorter turn around times. I told them what the previous mechanic did. When I came to pick up the bike, they said they couldn't fix it. They didn't charge me, but for a $10k bike, that's not a good outcome. As the problem got worse, I searched the web and bike sites to see if any other Domane + owners were having the problem. They were and they had identified the issue - tightening the motor mounts. I brought this information to Trek East with screen shots, videos and quotes from others with the issue and left my bike. After a week, they still hadn't looked at it. When I asked the manager (big guy, trucker's cap, straggly longish hair) when they would get to my bike, he just made excuses and danced around giving me a time frame. It was clear he didn't want to commit to a timeframe or a fix despite the fact that it's a known issue. He was dismissive and clearly didn't take the information I provided seriously. I took my bike home. Never going back to that shop until that manager is history.

• Oct 04, 2024

  I've gone here repeatedly for bike service because it's conveniently located for me, and I also used to live by a Trek in Chicago that was always great. But the service they do here is mediocre and their customer service is just bad. Multiple times I've had issues with my bike immediately following this place working on it, from poorly adjusted brake lines to squeaking parts that were fine before. Ive literally had to turn around and immediately give them my bike back because of issues I found in the parking lot before leaving. Yet their customer service is just as bad if not worse. Take your bike to a place with competent staff that know how to both fix a bike and talk to customers. That's not a big ask for a bike shop and there are a lot of other options.

• Feb 23, 2025

  Great experience getting my new Trek. Jeff and especially Lewis were so patient, helpful and kind. Looking forward to sunnier days here in the PNW and many miles on my new Domane SL 6 AXS. She is gorgeous!