Trek Bicycle Southlake

Overview
About
Location
Reviews

Overview

+1 817-710-8111
www.trekbikes.com
2105 W Southlake Blvd #225, Southlake, TX 76092, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Southlake Introduce

Welcome to Trek Bicycle Southlake, located at 2105 W Southlake Blvd #225, Southlake, TX 76092, USA. You can reach us at (817) 710-8111 or +1 817-710-8111.

As a leading shop in the "Bicycle Shops Near Me" category, Trek Bicycle Southlake is an authorized Trek dealer known for offering high-quality bikes and exceptional customer service. They are particularly praised for their warranty support, expert repairs, and helpful staff, including Todd and Cory.

Our services include:

Trek bike sales: Offering a wide range of Trek bicycles, including carbon frame and e-bike models.
Bike repairs: Providing expert repair services, including warranty repairs.
Bike frame replacement: Offering frame replacement services under warranty.
E-bike sales and service: Offering electric bicycles and related services.
Bike fitting and advice: Providing expert advice and assistance in choosing the right bike.

What makes Trek Bicycle Southlake stand out:

Exceptional customer service: Providing helpful and attentive service, particularly regarding warranty issues.
Expert staff: Employing knowledgeable and skilled staff, including Todd and Cory.
Warranty support: Offering comprehensive warranty services and assistance.
High-quality bikes: Selling durable and high-quality Trek bicycles.
Personalized service: Providing personalized assistance and solutions to customer needs.
Going the extra mile: Demonstrating a commitment to customer satisfaction by providing extra support.

Customer reviews consistently highlight the exceptional customer service at Trek Bicycle Southlake. One customer shared a detailed experience of receiving outstanding support when their carbon frame cracked. The store manager, Todd, assured them the frame would be covered under warranty, and the service manager, Cory, provided attentive and caring service. Cory even went to another location on his day off to pick up a specific e-bike for the customer. Another customer, a senior rider, praised the shop's helpfulness and expertise, emphasizing the quality and durability of Trek bikes. The shop's commitment to customer satisfaction and willingness to go the extra mile are consistently highlighted.

Trek Bicycle Southlake is a highly recommended destination for cyclists seeking high-quality Trek bikes and exceptional service. Their commitment to customer satisfaction, expert repairs, and knowledgeable staff make them a trusted choice in the Southlake area.

Location

Reviews

Mar 01, 2025

Gotta give credit where credit is due! A few weeks ago, I posted about cracking my carbon frame in half—a devastating moment, especially since I wasn’t even doing anything crazy like jumping. Cycling has become a big part of my fitness journey over the past year, and with the season kicking off, the thought of being sidelined (and not being able to afford a new bike) hit hard. That’s when Todd, the store manager at Trek Southlake, reached out. He told me not to worry and assured me the frame should be fully covered under warranty. He set me up with his service manager, Cory, who welcomed me the second I walked in. The first thing Cory asked wasn’t about the bike—it was about me. He wanted to make sure I was okay and hadn’t been injured when the frame broke. That level of care right off the bat meant a lot. After inspecting my bike, he confirmed it was indeed covered under warranty. My $4,000 carbon frame would be replaced, and all I had to cover was about $300 in labor. Then, he gave me another option: instead of just replacing the frame, I could use the $4,000 as credit toward a new bike—even on heavily discounted 2024 models. After some thought, I decided to switch things up and try an electric version of my bike, the Fuel EXe. Excited to see what this e-bike life is all about! The only catch? They didn’t have the exact bike I wanted in stock. But that didn’t stop Cory—he went to another location on his day off just to pick it up for me. By the time I showed up today, it was built and ready to roll. This kind of support is rare these days. And while I might have MF’d this bike when it broke, I’m damn glad I own a Trek.
Mar 03, 2025

These guys are most helpful and know their stuff! I'm just a senior who likes to ride my bike and have had one repaired to pass down to my grandson who is learning to ride his first. They are built to last so you pay more but it is so worth it for the quality and helpful service help.
Mar 09, 2025

"Persistence" best describes my experience. The owners and team were very persistent in trying to find and correct issues with my e-bike. They regularly kept me posted on their progress. I appreciated their professionalism and friendliness. I recommend others to go here for their cycling needs.
Sep 04, 2024

I recently purchased my 2023 Trek Fuel EXe from Trek Bicycles in Flower Mound, and I couldn't be happier with both the bike and the service! The team here is incredibly knowledgeable and helped me find the perfect bike for my needs. They took the time to explain all the features of the Fuel EXe, and the entire process—from selecting the bike to taking it home—was smooth and easy. The shop has a great selection of bikes, and the staff is always friendly and willing to answer any questions. Whether you’re a seasoned rider or just getting into mountain biking, this is the place to go! I highly recommend Trek Bicycles Flower Mound for their excellent service and expertise. Loving my new Fuel EXe! 🚴‍♂️
Oct 18, 2024

I had many questions about having my Marlin 7 rear wheel serviced, and Corey went above and beyond to explain all of the options I had available to me, and walked me through the entire process. Communication was excellent , he quickly followed up and kept me updated every step of the way. It is rare to find customer service of this caliber, and I certainly appreciate it. - A big "thank you" to Corey !