Winter Garden Wheel Works

Overview
About
Location
Reviews

Overview

+1 407-654-1496
www.wgwheelworks.com
101 W Plant St, Winter Garden, FL 34787, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 9:00 AM - 5:00 PM

Sunday 11:00 AM - 5:00 PM

Winter Garden Wheel Works Introduce

Welcome to Winter Garden Wheel Works, your go-to destination for all things cycling! Nestled at 101 W Plant St, Winter Garden, FL 34787, our store is a haven for bicycle enthusiasts. Opened since , we have been serving the local community with a passion for cycling and a commitment to excellence.

We specialize in providing high-quality bicycles, parts, and accessories from leading brands. Our knowledgeable staff is here to help you find the perfect bike or component, ensuring your cycling experience is optimized whether you're riding for leisure or performance.

Convenient Location: Situated next to the West Orange Trail, making us a convenient stop for cyclists exploring the area.
Bike Rentals and Repairs: Offering bike rentals for day trips and professional repairs with same-day service available.
Custom Bikes: Build your dream bike with our custom assembly service to suit your riding style and preferences.

In addition, we host regular cycling events and group rides, fostering a sense of community among local cyclists. Our seasonal promotions include discounts on parts during Bike Month and special offers on accessories like helmets and locks.

Customer Feedback

Our customers have shared their experiences with us:

Alex: "Visited for a rear derailleur adjustment. Quick service made my vacation rides much better!"
John: "Unfortunately, had a negative experience due to poor customer service. Regretfully, won't return."

We strive to continuously improve based on feedback, ensuring all customers feel valued and respected.

Winter Garden Wheel Works is more than just a bike shop—it's your partner in cycling adventures. Whether you're a seasoned rider or new to the sport, we have what you need to enjoy the ride!

Location

Reviews

Mar 05, 2025

I was on vacation far from my home bike shop and badly needed a rear derailleur adjustment. Fortunately Wheel Works is conveniently located right next to the West Orange Trail that I was riding that day and they were able to make the adjustments for me immediately. It made for much better rides for the rest of my vacation!
Dec 11, 2024

I am deeply disappointed with the treatment I received at Winter Garden Wheel Works while trying to purchase a child rear seat for my bicycle. As a loyal cyclist and U.S. Marine Veteran, I expected a basic level of respect and professionalism, but sadly, that was not the case. Before visiting the store, I called ahead and spoke to an employee named Kevin to confirm the item was available and could be purchased the same day. I specifically mentioned that I was driving 35 minutes in the rain and expressed my hope that everything would work out, as I didn’t want to make the trip for nothing. Upon arrival, I parked about half a city block away and carried both of my bikes to the store in the rain. Despite employees noticing my obvious struggle, not one offered to lend a hand—a small but telling sign of poor customer service. When I entered the store, the staff acknowledged who I was and why I was there. However, after only a few minutes, another customer—a white woman—walked in and announced she was in a rush. The representative assisting me immediately stopped helping me and diverted their attention to her, seemingly expecting me to understand and wait. I did not protest, but it was clear that my time and patronage were not valued. Customer service should be impartial and inclusive, treating all customers with the same level of care and respect, regardless of gender or ethnicity. The “first come, first serve” principle is a cornerstone of fair service, yet my experience felt as though it operated under a different rule—one where minority customers are pushed aside when someone else asserts their urgency. Studies show that 96% of customers base their loyalty on the quality of service they receive, and poor customer service can result in businesses losing up to 68% of their clientele. Unfortunately, Winter Garden Wheel Works has lost mine. I left without making a purchase and will not return. I hope other bike enthusiasts, especially those who value equality and professionalism, consider this review before choosing to give their business to a store that does not treat all customers equally. Respect and fairness are non-negotiable in any industry, and this experience was both disheartening and unacceptable.
Mar 15, 2025

I'm happy with the Bike Fit. The bike feels much more comfortable to ride. I recommend anyone looking to get a Bike Fit to ask for Josh. Thanks again.
Oct 15, 2024

My rear disc brake malfunctioned, making pedaling somewhat difficult. Stopped at the shop an hour before opening but the mechanic was out front. He checked the brake, diagnosed the problem, and promptly fixed it when the store opened at 10. He also tuned the gears and re-wrapped the handlebar tape. Took it out to Buckhill and rode great. Good folks. Very competent. Fair prices. Definitely recommend.
Aug 22, 2024

Brought in my CATRIKE Dumont with multiple items needing repaired and they made it look and ride like new. They were friendly and did great work. Highly recommend!