BRITTON'S Bicycle Shop

Overview
About
Location
Reviews

Overview

+1 210-656-1655
www.brittonbikes.com
434 N Loop 1604 W #1109, San Antonio, TX 78232, USA
Hours

Monday 10:00 AM - 7:00 PM

Tuesday 10:00 AM - 7:00 PM

Wednesday 10:00 AM - 7:00 PM

Thursday 10:00 AM - 7:00 PM

Friday 10:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

BRITTON'S Bicycle Shop Introduce

BRITTON'S Bicycle Shop is located at 434 N Loop 1604 W #1109, San Antonio, TX 78232, USA. You can contact them at (210) 656-1655 or +1 210-656-1655.

Customer reviews present a mixed picture of BRITTON'S Bicycle Shop. One customer reported a very negative experience regarding e-bike service. They claimed that the owner denied service due to the bike being an e-bike, even though the requested repair (rear caliper replacement) did not involve any electrical components. The customer expressed frustration with the owner's dismissive attitude and perceived discrimination against e-bike owners. They also mentioned the owner's statement that it had "always been their policy" to deny e-bike service, despite the customer having received non-electric service there previously. This negative review strongly advises against bringing e-bikes to this shop.

However, other customers reported positive experiences, particularly regarding bike sales. One customer praised Lisa and Andrew for their helpfulness in selecting the right bike and Jim, the owner, for assisting with a bike carrier. They described the overall service as "exceptional" and expressed their intention to do business again.

These reviews suggest that BRITTON'S Bicycle Shop may offer satisfactory bike sales and non-e-bike related services. However, the reported denial of service for e-bikes, coupled with the owner's perceived dismissive attitude, warrants caution. Customers with e-bikes should be aware of the shop's stated policy and consider alternative service options.

As a "Bicycle Shops Near Me" option, BRITTON'S Bicycle Shop is a shop offering bike sales and potentially non-e-bike repair services. It is strongly recommended to contact them directly for specific inquiries regarding their current services, particularly regarding e-bike service, and any ongoing promotions. Be aware of the negative review regarding e-bike service denial.

Location

Reviews

Feb 13, 2025

“This is analog country boy! We don’t service your kind round here!!” (paraphrasing with some dramatic license) Downgrading what was a glowing 5 star review due to unprecedented eMTB discrimination, arrogance, disdain and attitude from owner that ultimately led to a denial of service. Walked in with bike and parts in hand, told by owner they no longer work on e-bikes. I easn’t even asked what I was bringing the bicycle in for, just asked if it was an eBike and then told they dont service them at all. If the respectable gentleman had provided me the simple courtesy of inquring about the nature of my visit to his establishment, I would have happily relayed that I needed a rear caliper replacement since I over torqued and cracked my old one after performing a brake bleed. Further, I would've divulged that not only had I brought all new parts and mounting accessories for them to perform the service, but to make the service easier and less complicated the master cylinder and brake hose installed were brand new and already installed. There would be no need for them to drop the motor or interact in ANY way with the electrical components of the bike in order to install a new brake caliper! But again, the owner just saw an eMTB and said the 2025 equivalent of (paraphrasing with some dramatic license) “This is analog country boy! We don’t service your kind round here!!” Seriously though, when pressed for more information on when they changed their policy (since I’ve been in here multiple times for similar non-electric service) I was told “it’s always been their policy to deny service to ebikers” and when challenged about community perception of this policy was arrogantly told “we’ve been in business for 35 years, we’ll be alright”. All I needed was literally a rear caliper bolt on, brake bleed and fade in. Master cylinder and hose were intact, new and already installed. They wouldn’t even consider it, let alone let me explain why I was coming in today because of the electronic aspect of my bike. So heres where we’re at - the owners attitude, discrimination, and disdain displayed earned them a denial of patronage, and erasure of my previous review effusively praising their professionalism, impeccable customer service and efficiency of service.
Nov 16, 2024

Lisa and Andrew were very good in helping me select the right bike for me. Jim, the owner, was very gracious in getting the right bike carrier for me to tow my bike. The service overall was exceptional. I would do business with again. A+
Sep 28, 2024

Wonderful team at Britton’s. My stepson had a bike accident and bent his front tire rim. They got the part ordered. My stepson tried to put it back together but striped a screw on the rotor. I had to take it back and ask for help. They got it all taken care of for me and he is back in business. I cannot thank everyone at Britton’s for their fast, friendly and professional service and help. 💐💐🚲🚲
Sep 03, 2024

I came in to get a new seat for my wife and a tube for my tire. Andrew was extremely helpful and knowledgeable. He attached seat free of charge and offered a 30 day trial period. He also helped with suggestions to prevent future issues with the tires. What a great experience!
Sep 09, 2024

Excellent and prompt customer service. The owner is extremely knowledgeable and kind. This is the best shop I have found in San Antonio. They will get 100% of my family’s bicycle business going forward.