Campus Student Bike Shop

Overview
About
Location
Reviews

Overview

+1 734-327-6949
www.facebook.com
336 Maynard St, Ann Arbor, MI 48104, USA
Hours

Monday 12:00 AM - 4:00 PM

Tuesday 12:00 AM - 4:00 PM

Wednesday 12:00 AM - 4:00 PM

Thursday 12:00 AM - 4:00 PM

Friday 12:00 AM - 4:00 PM

Saturday Closed

Sunday Closed

Campus Student Bike Shop Introduce

Campus Student Bike Shop, located at 336 Maynard St, Ann Arbor, MI 48104, USA, offers bike repair services. You can reach them at (734) 327-6949 or +1 734-327-6949.

Based on customer reviews, Campus Student Bike Shop has received negative feedback regarding its service quality and customer service. Customers have reported recurring issues after bike repairs, such as misaligned wheels and malfunctioning gear shifts, even after leaving their bikes overnight. One customer described the shop as a "scam place" due to poor customer service and additional problems created during repairs, such as a loose chain rendering the bike unrideable. There are complaints of rude service and a lack of proactive communication. While the shop appears capable of fixing flat tires, the overall customer experience is reported to be poor, with customers advising others to seek repairs elsewhere.

Key issues and services highlighted by customers include:

Bike Repairs: Offering bike repair services.
Poor Service Quality: Reports of recurring issues after repairs.
Misaligned Wheels: Problems with wheel alignment after repairs.
Gear Shift Issues: Malfunctioning gear shifts after repairs.
Loose Chains: Problems with chain adjustments.
Poor Customer Service: Complaints of rude and unhelpful service.
Lack of Communication: Reports of poor communication and follow-up.

Customers have expressed high dissatisfaction with the shop's service. If you are looking for "Bicycle Shops Near Me" in the Ann Arbor area and need bike repairs, it is recommended to exercise caution and consider alternative options due to the reported negative experiences. The shop's reported issues with service quality and customer service may lead to further problems and inconvenience.

Location

Reviews

Dec 16, 2024

Went in twice for a back tire flat and both times they messed something else up after they fixed it. First time I got the bike back the wheel was misaligned and rubbed on the frame. Second time the gear shift was messed up. Mind you I had to leave the bike overnight both times. I'll give two stars since they did fix the flats, but unless you want to wait a day just to have something else broken when you get it back, consider getting your flat fixed somewhere else.
Aug 14, 2024

they fixed my breaks but they messed with my chain so now it’s extremely loose and i can’t even ride the bike. when i bought the bike from someone else, everything worked fine as in i can pedal and actually move. also not a lot of good customer service, kinda rude. i also doubt he was going to call me if i never went inside the day i picked it up. just a scam place 🙃
Apr 10, 2024

Managing a bike shop is not an easy feat. The owners were very kind and provided me with a specific piece that would have been otherwise nigh-impossible to recover. The price was reasonable. The shop had many good bikes for sale, at affordable prices. I believe this shop does a good service to the community.
Jul 29, 2024

I saw the bad reviews, but figured that just buying a tube would be fine. :| Went in for a 700x45 Schrader valve tube. The old man gave me a 700x18-28 Schrader valve tube. I said that was too small. He gave me a Presta valve tube. I said it was a Presta valve tube. He gave me a 700x35-40 Schrader valve tube. I told him it was still too small. He argued with me that it would work, so I ended up just taking it because I wanted to just fix my bike as best I could and go home. They have a sign that says "Tubes $8.99," so that's what I expected the tube to cost. The old man seemed to be training a young woman who was working the cash register. Both of them were punching things into the machine, and then they charged me $21.19. I asked about it, and the man said something about the "new girl" and rung me up for $9.99. I chose not to argue over one dollar and paid it, but it's odd that neither of them noticed that the original bill was more than twice what it should have been, and his "new girl" comment came across to me as condescending (especially given his repeated mistakes). If I hadn't been paying attention, I could have walked out with a tube that was half the width it should have been, with the wrong valve type, for twice as much as it should have cost.
Sep 26, 2023

Walked all the way across campus for them to be randomly closed. Also the regular employees can’t replace an inner tube, so if you go on a day their mechanic doesn’t just happen to be there, you have to replace it yourself. At least they have free compressed air when they’re own. The old man who seems to be the owner is not particularly nice, although there was a nice lady who works there that helped me last time.