H.E.H. Human Electric Hybrids LLC

Overview
About
Location
Reviews

Overview

+1 734-800-6052
www.human-electric-hybrids.com
320 Miller Ave, Ann Arbor, MI 48103, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 5:00 PM

Sunday 11:00 AM - 4:00 PM

H.E.H. Human Electric Hybrids LLC Introduce

H.E.H. Human Electric Hybrids LLC, located at 320 Miller Ave, Ann Arbor, MI 48103, specializes in electric hybrid bikes. They share the same address and phone number as Urban Rider Cargo Bikes: (734) 800-6052 or +1 734-800-6052. As a part of the "Bicycle Shops Near Me" category, they focus on providing electric bicycle solutions.

Customer reviews present a mixed view of H.E.H. Human Electric Hybrids LLC. While some customers have praised the staff for their knowledge and helpfulness, others have expressed dissatisfaction with the shop's return policy and customer support.

One customer reported a negative experience involving a bike sizing issue. They were advised by the shop to order a specific size online, which turned out to be incorrect. When they attempted to return the bike, the shop refused, citing a "no refunds" policy. The customer had to involve the bike manufacturer to facilitate the return, which was further complicated by delays from the shop in processing the paperwork. This experience highlights potential concerns regarding the shop's return policies and post-sale support.

Conversely, another customer had a positive experience, praising the staff's knowledge and helpfulness, particularly Clayton, who assisted them as e-bike newbies. This customer found the store to be "beautiful" and appreciated the personalized assistance in narrowing down their e-bike options.

These contrasting reviews suggest that while H.E.H. Human Electric Hybrids LLC may offer knowledgeable staff and a pleasant shopping environment, potential customers should be aware of the shop's return policies and consider them carefully before making a purchase. It is advisable to clarify any return-related questions and understand the shop's procedures to avoid potential issues.

In summary, H.E.H. Human Electric Hybrids LLC provides electric bikes in Ann Arbor, but customer experiences vary. While some appreciate the staff's expertise, others have raised concerns about the shop's return policies and customer service.

Location

Reviews

Nov 04, 2024

Disappointing. They were very nice but when there was a problem they won't help you. I wanted to support my neighborhood bike shop but it went bad. They told me to order the bike on-line and have it sent it to them. They told me to get a large. Its too big. They will not take it back. "We do not give refunds" I followed up with the bike manufacturer and they accept all returns. After several weeks of pressure from the manufacturer they accepted the return but they tried to require me to buy another bike. Finally they accepted the return but in then end they delayed in submitting the paperwork and bike to the manufacturer.
Nov 13, 2024

Stopped in today while visiting Ann Arbor. Clayton was amazing and super knowledgeable considering we are newbies to e-bikes. Helped us to narrow down and we will be back once we decide. Beautiful store!
Oct 17, 2024

We walked into the shop unsure of what we were really looking for, and Jim provided significant time and attention to help us find the right bikes for us. We were very pleased with the whole experience, and also with the follow-up to address questions and help that we needed.
Feb 26, 2018

I met Jim in 2014. It was obvious that he understood the electric power assisted bicycle. He built my first bike in 2014. I told him what I wanted to do on the bike and he made a bike that could do it. My first bike was a dual motor fat bike for riding off road in all seasons. I can ride through 16" of snow uphill. I can go up sand dunes and sown any trail. It is a beast of a machine that I have ridden almost daily four years. We have worked together on other bikes since then. Jim always provides the advice, the technical know how and particularly the service that has kept me coming back.
Jul 11, 2020

I don’t write a lot of reviews but I was compelled to after buying an e-bike here this week. Making an appointment online was easy and it was nice to know that my husband and I would be the only people in the store during it. Unfortunately since everyone is buying bikes right now, there was only one bike in my price range left in stock. However, it was exactly what I needed and wanted, and I’m very happy with the purchase. I’ve had a great time riding it and feel confident that should I ever need help with it in the future, HEH will be there. Thanks!