H.E.H. Human Electric Hybrids LLC, located at 320 Miller Ave, Ann Arbor, MI 48103, specializes in electric hybrid bikes. They share the same address and phone number as Urban Rider Cargo Bikes: (734) 800-6052 or +1 734-800-6052. As a part of the "Bicycle Shops Near Me" category, they focus on providing electric bicycle solutions.
Customer reviews present a mixed view of H.E.H. Human Electric Hybrids LLC. While some customers have praised the staff for their knowledge and helpfulness, others have expressed dissatisfaction with the shop's return policy and customer support.
One customer reported a negative experience involving a bike sizing issue. They were advised by the shop to order a specific size online, which turned out to be incorrect. When they attempted to return the bike, the shop refused, citing a "no refunds" policy. The customer had to involve the bike manufacturer to facilitate the return, which was further complicated by delays from the shop in processing the paperwork. This experience highlights potential concerns regarding the shop's return policies and post-sale support.
Conversely, another customer had a positive experience, praising the staff's knowledge and helpfulness, particularly Clayton, who assisted them as e-bike newbies. This customer found the store to be "beautiful" and appreciated the personalized assistance in narrowing down their e-bike options.
These contrasting reviews suggest that while H.E.H. Human Electric Hybrids LLC may offer knowledgeable staff and a pleasant shopping environment, potential customers should be aware of the shop's return policies and consider them carefully before making a purchase. It is advisable to clarify any return-related questions and understand the shop's procedures to avoid potential issues.
In summary, H.E.H. Human Electric Hybrids LLC provides electric bikes in Ann Arbor, but customer experiences vary. While some appreciate the staff's expertise, others have raised concerns about the shop's return policies and customer service.
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