Cycle Works-Martha's Vineyard

Overview
About
Location
Reviews

Overview

+1 508-693-6966
351 State Rd, Vineyard Haven, MA 02568, USA
Hours Business hours are not available at the moment

Cycle Works-Martha's Vineyard Introduce

Welcome to Cycle Works-Martha's Vineyard, located at 351 State Rd, Vineyard Haven, MA 02568. As a part of the 'Bicycle Shops Near Me' category, this store is recognized for its expert bike repairs, but customer experiences vary.

Cycle Works-Martha's Vineyard, owned by John, is known for its knowledgeable service. One customer appreciated John's expertise and willingness to educate customers. However, this customer also reported a negative experience regarding repair costs. They felt they were not given a clear estimate, leading to a significantly higher bill than expected. This highlights a potential issue with cost communication.

Conversely, another customer had a highly positive experience. During their vacation, they broke a spoke and contacted the shop. John promptly offered assistance and repaired the bike by the end of the day, allowing the customer to continue their cycling plans. The customer praised John's knowledge, efficient service, and reasonable pricing, highlighting the shop's ability to provide excellent service.

Cycle Works-Martha's Vineyard offers expert bike repairs and service. The store is known for its knowledgeable owner, but customer experiences regarding cost estimates vary.

For inquiries or to schedule a service, you can contact Cycle Works-Martha's Vineyard at (508) 693-6966 or +1 508-693-6966. Potential customers should be aware of the varying customer experiences and ensure they receive clear cost estimates before proceeding with repairs.

Customer reviews indicate a mix of experiences at Cycle Works-Martha's Vineyard. While some praise the shop's expertise and efficient service, others have reported issues with cost communication. It is advised to clarify repair costs before service.

Location

Reviews

Sep 21, 2019

The owner is very knowledgeable and likes to educate his customers. That’s great, but he did not “educate” me regarding the true cost of the repairs my old bike needed to make it serviceable. When one asks how much a new wheel and chain will cost, making it clear that one is debating whether the bike is worth fixing, one expects a close estimate, not just the cost of parts. Instead of the $100 I was willing to spend, the bill, with labor, was close to $300. If I had known it would be so much, I might have junked the bike. Live and learn!
Jul 18, 2019

I was on vacation and broke a spoke on my second day. I called Cycle Works and the owner, John, answered on the second ring and told me bring the bike right over. In our first minute of conversation, it was apparent that he was a knowledgeable guy and I had no problem trusting him to repair my high end bike. His next words were, the quicker you let me get to this, the faster I’ll get you back on the road; you obviously came here to ride. As promised, he had the bike repaired BY THE END OF THE DAY and had some suggestions as to optimizing my Martha’s Vineyard cycling experience. And the bill for his services was modest in comparison to the service he provided. John is the real deal when it comes to bicycle knowledge and service.
Aug 02, 2021

I’ve been to many of the bike shops on the island over the years and I think Cycle Works is the best of the lot. While the prices are somewhat higher than you would pay off island, they are well below the other shops. The owner is also a lot more knowledgeable, polite, great with my nephew, and helpful than the other island bike shops.
Nov 02, 2020

The owner is rude and creepy. While purchasing an overpriced helmet for myself, the owner lectured my young daughters on appropriate in store behavior ( even though they were patiently waiting and doing nothing wrong). The incident has had a lasting impression and scared my 3 year old. Definitely the worst bike shop on MV.
May 29, 2021

John wasted my time. I simply wanted to have two tires replaced on some bikes we keep for our renters. I brought them in as requested and then he told me that he wouldn't install tires in them because the backs were not of the quality (quality -- not condition) that he will work on. ( It did not occur to him to say something before me making the trip.) He then proceeded to lecture and pontificate as he did when I came into the store the day earlier (he seems to like to to do that -- he appears a little "off"). Steer clear of this place.