E-Bike Annex

E-Bike Annex 0
E-Bike Annex 1
E-Bike Annex 2
  • Overview
  • About
  • Location
  • Reviews

Overview

  • +1 650-656-9088
  • www.paloaltobicycles.com
  • 365 Alma St, Palo Alto, CA 94301, USA
  • Hours

    Monday Closed

    Tuesday 10:00 AM - 6:00 PM

    Wednesday 10:00 AM - 6:00 PM

    Thursday 10:00 AM - 6:00 PM

    Friday 10:00 AM - 6:00 PM

    Saturday 10:00 AM - 6:00 PM

    Sunday 11:00 AM - 5:00 PM

E-Bike Annex Introduce

E-Bike Annex, located at 365 Alma St, Palo Alto, CA 94301, specializes in the sales of electric bikes (e-bikes). You can reach them at (650) 656-9088 or +1 650-656-9088.

Customer reviews reveal a contrast in experiences at E-Bike Annex. One customer expressed significant dissatisfaction with the shop's return policy, stating that they purchased a $3000 e-bike that was defective within two weeks. They were particularly concerned about the 15% restocking fee and the difficulty in obtaining a full refund for defective products. This customer felt that the business did not adequately stand behind its products.

In contrast, another customer reported a positive experience with Dennis, a staff member, who was described as helpful and knowledgeable. Dennis was praised for answering questions about battery life, warranty, service, and the different classes of e-bikes, as well as providing guidance on battery recharging. This customer felt well-informed and supported during their purchase.

These reviews highlight a potential disparity in customer experiences, particularly regarding product returns and customer support. While some customers have found the staff helpful and informative, others have encountered difficulties with the shop's return policy and perceived lack of support for defective products.

Potential buyers should be aware of the shop's return policy, particularly the restocking fee, and consider these varying experiences when making a purchase decision. It is recommended to clarify any questions about warranty and return policies before completing a purchase.

Location

Reviews

  • Feb 10, 2025

    Buyers beware: I bought a $3000 bike which was defective within 2 weeks. There is a 15% restocking fee and you WILL NOT under any circumstances get all your money back if you want to return DEFECTIVE products. This is not a business which will stand behind their products in a reasonable capacity.

  • Oct 24, 2023

    Dennis was really helpful and knowledgeable in helping us choosing our new e-bike. He was able to answer all our questions about the battery life, the warranty, the service, the type of e-bike to choose depending on the use (class 1 or 2) and how to best recharge the battery.

  • Sep 28, 2023

    The closure on a Tuesday was due to our Tuesday employee testing positive for Covid that morning, and me being unable to get down there to open up on my day off. Generally we get a sign up when there is to be a closure, but if nobody from our sister store managed to do it, I sincerely apologize.

  • Jun 01, 2024

    Wasted trip down to their store. They say they are open on Tuesdays.

  • Aug 19, 2022

    Dennis was extremely knowledgeable and patient in helping me pick an e-bike! A great experience. Shop has lots of bikes to choose from.

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