E-Bike Annex, located at 365 Alma St, Palo Alto, CA 94301, specializes in the sales of electric bikes (e-bikes). You can reach them at (650) 656-9088 or +1 650-656-9088.
Customer reviews reveal a contrast in experiences at E-Bike Annex. One customer expressed significant dissatisfaction with the shop's return policy, stating that they purchased a $3000 e-bike that was defective within two weeks. They were particularly concerned about the 15% restocking fee and the difficulty in obtaining a full refund for defective products. This customer felt that the business did not adequately stand behind its products.
In contrast, another customer reported a positive experience with Dennis, a staff member, who was described as helpful and knowledgeable. Dennis was praised for answering questions about battery life, warranty, service, and the different classes of e-bikes, as well as providing guidance on battery recharging. This customer felt well-informed and supported during their purchase.
These reviews highlight a potential disparity in customer experiences, particularly regarding product returns and customer support. While some customers have found the staff helpful and informative, others have encountered difficulties with the shop's return policy and perceived lack of support for defective products.
Potential buyers should be aware of the shop's return policy, particularly the restocking fee, and consider these varying experiences when making a purchase decision. It is recommended to clarify any questions about warranty and return policies before completing a purchase.
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