Gopowerbike

Overview
About
Location
Reviews

Overview

www.gopowerbike.com
120 Greylock Ave, Belleville, NJ 07109, USA
Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Gopowerbike Introduce

Gopowerbike, located at 120 Greylock Ave, Belleville, NJ 07109, USA, is a bicycle store that sells e-bikes and accessories. However, based on numerous customer reviews, there are significant concerns regarding their customer service and warranty policies.

Customers have reported consistent issues with Gopowerbike's handling of warranties and customer inquiries. Key concerns include:

Lack of Warranty Support: Customers have stated that Gopowerbike does not honor warranties, leaving them with unresolved issues.
Poor Communication: Customers have reported difficulties in contacting Gopowerbike, with unanswered phone calls and emails.
Misleading Information: There are reports of Gopowerbike providing misleading information to third-party retailers regarding customer contact.
Unresponsive Customer Service: Customers have experienced a complete lack of response from Gopowerbike, even when reporting serious issues.
Shipping and Restocking Issues: Customers have experienced issues with shipping and restocking fees when returning products.

The reviews indicate a pattern of ignoring customer complaints and providing inadequate support, leading to significant frustration and financial loss for some customers. While Gopowerbike may offer e-bikes and accessories, the overwhelming negative feedback regarding their customer service and warranty policies should be carefully considered. Potential customers are advised to proceed with caution and research thoroughly before making a purchase. If looking for "Bicycle Shops Near Me", it's important to be aware of the reported customer service issues associated with this business.

Location

Reviews

Jun 24, 2024

TERRIBLE company stay away! THEY WILL NOT HONOR WARRANTY AS SEEN IN MANY OTHER REVIEWS!!! I Started having issues with my bike within a month of purchasing. Called and left voicemail, emailed...no return call or email. Tried again and again. Nothing... Called the store I bought it from (3rd party big box store) to see if I could return it because I couldn't get any answer from them. The store reached out to them and they LIED to them saying they never recieved any email or calls. Then told them they would get a hold of me using the email they gave to them to reach me to resolve issues. Well obviously they DID get the email because they REPLIED to my first email 4 months later! If you're going to LIE about not receiving my emails, you should have sent a fresh one instead of replying to the original I sent you! The reply was a generalized email about normal brake sounds and that it's normal for disc brakes to be wrapped and noisey, even though I explained in DETAIL what's going on and thay I'm very familiar with bicycles and the brakes were badly wrapped. I told them that's causing the noise as well. They completley ignored my other concerns of noisey ringing motor that was quiet from the beginning and now has a weird noise. I replied to that email stating the brakes were wrapped and failing and they then wanted videos of it or me take it to a bike shop and send them the quote "paid for our of my pocket" ... It was also too late as it was now winter and my bike was put away until spring. Spring time I took the bike out popped the battery back in (which I topped up the charge on over winter) and it starts dieing after 2 miles with 86% and up showing on the display. I email them again including replying to previous email * (they will likely reply to this review saying they didn't get any emails and are you sure you contacted the right bike shop) * I started calling them every other day leaving voicemails, and sending emails. They never got back to me once by email or phone. I then got stranded on this bike because it died again with almost full battery and decided to call them again and tell them I'm stranded with this heavy bike that has no power now, hoping they would have some compassion and finally get back to me. But nope...no answer and no reply to that voicemail either. However I did notice they were able to change their voicemail greeting once again, about them being closed for certain holidays and then back to the normal greeting again after, so shows they were checking it. Just ignoring. I call the store I bought it from once again and tell them this and they remembered trying to get any answer from this company from last season. So they try to reach them again. 2 weeks later I call back because I haven't heard any updates and ask if he was able to reach these guys. The manager says "yes I did and they told me they had made contact with you and we're sending you parts, that's why I never got back to you" but no there was no contact made with me, no parts sent. They lie to tell people what they want to hear. The big box store I bought it from said ok give us 1 more attempt to get through to them or we will refund you. So they tried again and now they started ignoring the store. In the meantime I sent them many emails, one of which had a Google shared album with videos of the noisey wrapped brakes and failing power. The album has a feature which shows me who viewed the album and sure thing the owners and an employee all viewed the videos one of them "Dvd Dahan" (David Dehan) as you can see on their website the owners last names are Dehan. Still nothing not a phone call, no email, wouldn't get back to the store, NOTHING. I was lucky the 3rd party store decided to refund my purchase and it is being escalated to the VP level of this store chain so they can hopefully go after this company to charge them back for the bike. I took the time to write this review to stop anyone from buying any of these bikes. Hopefully nobody else gets ripped off. HORRIBLE company, DO NOT BUY FROM THEM!
Mar 04, 2025

Purchased my GoPower bike from Sams Club and the back tire came apart but my husband fixed it. I ordered a bike rack from the company and to my dismay, I ordered the wrong one, but even at that, when I opened the bike rack it wasn't even wrapped and looked like it had been removed from wrapping and was just sitting in the box with the wrapping just pushed around it. Tried to call GoPower and email them to no response , so emailed Paypal and they got a response to send it back. Checked 3 different shipping places, due to the cost of postage ranging from 94.95 at Fed ex, UPS was 82.75, and Usps was 175.74. And on top of that, GoPower sounded like there would be a 25% restocking fee. So...I guess I am an owner of a 49.99 dollar +2.15 postage insurance, total 52.14 bike rack that is of no use to me. They no longer have a bike rack that fits my bike. That is why the one star.
Dec 09, 2024

My husband and I bought two GoCity bikes this summer and we love them! I had a previous ebike and the GoCity is better in every way. Very impressed with the battery life. We have well over 60 miles on them and we still have 5 bars on our batteries. We don't use the throttle except for short hills but we do use pedal assist levels one and two frequently. Easily folds up and fits in the back of our van. Shifter and brakes both operate smoothly. Handlebar and seat adjustments allowed us to personalize the fit for a comfortable ride. So happy we bought them!
May 28, 2024

I made a warranty claim with this company over a year and a half ago. It was approved by them and I was notified once the battery was in stock it would be sent to me. I was patient and followed up multiple times to see what the status was of the battery. I was told time and and time again that it wasn't in stock or that they had answered my question already. After a few months had passed they stopped responding to my e-mails and never answered my calls. This has been a very frustrating experience, especially because the bike saw very little use (~50km). To date, no battery and no response to my follow-up e-mails and/or phone calls. This is not a trustworthy company and they do not back their products. I would highly recommend staying away from this brand if you want any type of post-purchase support.
Dec 11, 2023

Edit: yes I am sure this is the right business. You are lying when you say you never got my emails because Angela replied to the first few and then when it’s time to actually help, you pull this nonsense. AVOID AT ALL COSTS. The worst customer service I’ve ever experienced and when the bike breaks in a few weeks they will not honor the warranty. First red flag - I ordered the basket to go on my bike and they sent me a bad cable so I emailed them asking for a replacement. They asked for photos so I sent them then they never replied. I followed up numerous times over about a month and still no replies. I’ve called a few times and left a voicemail too but it must be a completely unmonitored phone. Then the frame on the bike broke as well. It lasted a little over 2 months, and for over $1,000 I expected better quality. They again asked for photos, which I sent and showed the bike was being operated properly so it was faulty equipment not user error, and they said that the warranty department is allowed to deny any claim for any reason…leads me to believe the warranty department doesn’t even exist and all claims are just immediately denied. Now I’m stuck trying to fix their faulty product myself. Don’t be fooled like I was, choose a company that cares about their product, customers, and reputation.