Pacific E-Bike, located at 2735 San Pablo Ave, Berkeley, CA 94702, is a unique bicycle shop specializing in electric bikes, particularly their own "Emazing Bikes." Situated in Berkeley's industrial area, the shop's outward appearance is unconventional, featuring a corrugated roll-up door and frosted glass windows. However, the personalized service and expertise offered inside set it apart.
Owned and operated by Scott, Pacific E-Bike provides a range of services, including sales, repairs, and expert advice on e-bikes. Scott, who is described as a "one-man band," offers a soft-sell approach and prioritizes customer education. He is known for his willingness to teach customers how to maintain their bikes, even offering free repairs and advice.
The shop offers a selection of e-bikes, including custom builds and both new and older models. Notably, they feature "Emazing Apollo+" bikes, which are praised for their competitive specifications and features, such as mid-frame motors, throttles, LED panels, and high-capacity batteries. These bikes are described as offering similar or superior performance to more expensive "name brand" e-bikes.
Customers highlight Scott's exceptional customer service, including:
- Personalized consultations and test rides.
- Detailed explanations of e-bike features and differences (e.g., hub vs. mid-frame motors).
- Free repair adjustments and maintenance tutorials.
- A willingness to allow extended test rides with no obligation to buy.
- Honest and helpful advice, encouraging customers to explore other options.
Despite some potentially misleading initial appearances, Pacific E-Bike is highly recommended for those seeking knowledgeable and helpful service for electric bikes in the Berkeley area. The shop can be contacted at (510) 843-2453 or +1 510-843-2453.
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