Wrench Science Inc.

Overview

• +1 510-841-4748
• www.wrenchscience.com
• 1022 Murray St, Berkeley, CA 94710, USA
• Hours Business hours are not available at the moment

Wrench Science Inc. Introduce

Location

Reviews

• Nov 12, 2024

  I highly recommend Wrench Science if you are looking for a high quality, custom built bicycle. I was looking for a new road bike and did not like any of the stock bikes I was looking at in local bike shops. I found Wrench Science online and was very impressed with their website and products they offered. The selection is almost overwhelming so I decided to give them a call. They actually answered their phone( which is so rare these days) and I spoke with Fernando. He was extremely helpful and knowledgeable and helped me decide on a frame and the components. It was very easy and seamless process from ordering, payment and delivery. The bike arrive in about 2 weeks and was expertly packaged with great attention to detail. After riding my new bike now for a couple of weeks, I can say I absolutely love it! It is the perfect bike for me and without the help of Wrench Science and Fernando I would never have selected this bike. I'm so glad that I trusted their expertise.

• Dec 29, 2024

  Wrench Science’s customer service representative Cody was super organized and easy to deal with throughout the customization process! The bike manufacturer was discontinuing that particular model in the US and Cody went above and beyond to secure one of the last frames available to complete the custom bike build project! Even though the final price was a little more than I was hoping to pay, he worked with me to keep the final costs down! Excellent company to deal with, I would highly recommend!!

• Oct 26, 2024

  I bought a bicycle from Wrench Science online during one of their 15% off sales. I was very surprised how good their communication was, how flexible they were with accommodating change requests for items which were not listed on their website and shipment speed. The bike arrived 3 weeks ahead of the originally quoted schedule and very well packaged. I was hesitant at first because after all it’s a lot of money through an online vendor that you have no relationship with. Honestly they were more responsive and customer oriented than my local bike shop, and their pricing was very good. I worked with Fernando and have nothing but good things to say.

• Sep 20, 2024

  I was looking for a set of 11-speed rim brake alloy wheels for my backup bike as I was upgrading it from 10-speed. I ride a lot so was not looking for anything used. As this style of wheel seems increasingly difficult to find, I spent a lot of time searching and came across Wrench Science. They have a great selection of product and are extremely responsive from the online chat to email follow-up. Wrench Science was one of only two places I was able to find what I was looking for – the Fulcrum Racing Zero wheelset. They had a more thorough description of the wheels than the other site, and most other sites in general, which made me feel comfortable purchasing from them. The promised wait was four weeks and I got them in less than three. I have been running the Fulcrum Racing Zeros on my primary bike (Bianchi Infinito CV) the last two months while I worked on updating my older Specialized Roubaix, and they are fantastic! This is my third set of Fulcrum wheels - my primary wheels for the Bianchi are Fulcrum Speed 40c carbon fiber clinchers I have had for six years (original wheels were Fuclrum Racing 5). I have enjoyed the Speed 40c so much I almost purchased a second set. I decided a good set of alloys would be better for when I travel and ride in more mountainous areas. If something ever happens to the Speed 40s I will probably replace them with a set of Racing Zeros. I wrap them in Vittoria Corsa Control 2.0 28mm tires with tubes (my go to for tires) and it is an awesome combination. I will definitely return to Wrench Science in the future.

• Jan 23, 2025

  My experience of ordering a custom bike from these guys was a nightmare from the very beginning. I asked for three customizations- carbon fork, custom paint, and my name painted on the frame. Charlie told me none of that was possible. He was wrong. We learned he was wrong at various points after the frame was already in production which led to major delays. Charlie also added a set of wheels to my build that cost $1000 more than the ones I’d authorized. When I pointed out his mistake he argued with me about it, and in a really pathetic attempt to prove he was right he sent me a screenshot of our email exchange (presumably without reading it first) showing that I had in fact approved a different set of wheels than the ones he was insisting on. At that point the manager, Fernando, stepped in and took over the transaction. He did his best to turn it around. He blamed Charlie’s mistakes on their reliance on the website’s bike builder tool, despite their own TOC explicitly saying the bike builder tool should not be relied upon and to speak to one of their sales people instead. Despite Fernando’s best efforts, the 10-week lead time turned into 8 months. I had to go around the shop and talk directly to the distributor to get updates and accurate timelines. While Fernando really did everything he could to turn it around, there were an unreasonable amount of failures on their part in product knowledge, communication, and production. In the end they got it mostly right, but only because I fought every step of the way to get what I wanted and what I’d asked for in the first place. I would never recommend this shop. Charlie was unprofessional and would be better suited to work somewhere that’s more appropriate for his level of product knowledge and customer service skills, like Walmart or maybe a weed dispensary. Fernando deserves credit for stepping in and helping as much as was possible, but the overall experience was not salvageable. The company should be embarrassed.