The Devil's Gear Bike Shop

Overview
About
Location
Reviews

Overview

+1 203-773-9288
www.thedevilsgear.com
845 Chapel St, New Haven, CT 06510, USA
Hours

Monday Closed

Tuesday 11:00 AM - 5:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 5:00 PM

Friday 11:00 AM - 5:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday 12:00 AM - 4:00 PM

The Devil's Gear Bike Shop Introduce

Welcome to The Devil's Gear Bike Shop, located at 845 Chapel St, New Haven, CT 06510. As a part of the 'Bicycle Shops Near Me' category, we aim to serve the local cycling community with a range of bicycle services. You can reach us at (203) 773-9288 or +1 203-773-9288.

Customer reviews for The Devil's Gear Bike Shop present a mixed picture. While some customers have had exceptionally positive experiences, others have reported significant issues with service and communication.

Services and Features:

Bike Repairs and Maintenance: We offer a range of repair and maintenance services, including specialized repairs like free hub fixes.
Bike Parts and Accessories: We provide a selection of bike parts and accessories.
Community-Oriented Service: We strive to be a community hub, offering helpful and thoughtful service.
Variable Customer Experiences: Customer reviews indicate a wide range of experiences, from excellent service to significant communication issues.

Customer Testimonials:

One customer reported a highly positive experience, praising the shop's helpful and gracious staff for quickly repairing their bike's free hub and addressing other maintenance needs. They highlighted the shop's fair prices, honest advice, and community-oriented approach, even mentioning a competitor's recommendation.

However, another customer reported a significantly negative experience, citing poor communication, unfulfilled appointments, and unresolved repairs. They expressed disappointment with the shop's recent decline in service, suggesting potential changes in management.

Due to the conflicting nature of customer reviews, potential customers should be aware of the varying experiences reported by previous customers. It is advisable to clarify service expectations and timelines before engaging with The Devil's Gear Bike Shop.

Location

Reviews

Feb 08, 2025

I have been a long time customer of this bike shop. I should start by saying that I loved bikes. I love bike shops. And I love people who work there. :-) I’ve had a good experience over more than a decade. However, recently the bike shop has gone *really* downhill. I brought my item in. For more than a month, they did not communicate with me. I had to come to the shop, literally four times. They said they were going to call me. And email me. They never did. They did not fix my issue. They did not apologize. They stood me up on an appointment I had made to go over the repair. The lack of communication is extremely frustrating. The lack of an apology is very frustrating. I am bummed. I think this place used to do really good work, but, maybe there’s new management or something? I would consider going elsewhere. I am giving two stars rather than one because of the reputation of the place from five years ago.
Jan 23, 2025

My bike is my main mode of transportation, and on my way in to work yesterday in the cold something (my free hub) froze up and I was stuck in "coasting" mode like one of those little kid's bikes without the pedals. With no way to get home (which requires pedaling uphill!) I coasted up all frantic, and these fellas, man. They were cool and calm and yeah, we'll get you back on the road. They had surely better things they could've been doing, but recognized that I was stranded without my wheels and in the most gracious way took great pity on me. Furthermore, bike-abuser that I am, they noticed a bunch of things that were getting close to worrisome that were on my "ugh deal with it eventually" list... chain wear, cassette wearing in, all of that.. I have to emphasize, they noticed these things, but didn't push me to FIX them at their shop. Just "hey, you know this thing is looking problematic?" I did know this. I'm no expert, but I tinker enough to know what things are starting to go. And they were prepared to explain WHY these things were problematic, too. Not in the know-it-all way, the approachable way. Their vibe was so thoughtful and helpful that I was like... hey man, just take care of me. Their prices in-shop were fair, and within two hours they saved me several days of looking for parts, buying tools, Youtubing through the entire Park Tools playlist... And now? My eccentric little bike's running smoother than it has in a loong time. The parts they swapped in were tailored to MY uses (which involves heavy riding around the suburbs AND winter-riding commuting abuse). I couldn't be happier with the money I spent there. Prices are fair, they're not making up things that need fixing, and they'll tell you the difference between "this might be dangerous" and "this will just be a hassle." If you're not knowledgeable about your wheels, these guys won't stiff you and they won't condescend to you. And know what's the icing on this? I'd initially called out to True Cyclery on Bradley St (as that was the closest bike shop to my work). Karl over THERE replied that he was out of town, and recommended me out to these guys. (So kudos out to True Cyclery, too!) In sum, when these guys write on their website that they're a community center, take 'em seriously. How good of dudes do you have to be that someone who would otherwise be your competitor recommends you to them? And their tunes are kooky and eclectic and lovely. The store's just a great vibe.
Sep 30, 2024

I recently visited The Devil's Gear Bike Shop with my daughter after she lost her bike lock key and needed a tune-up. Johnny and his staff greeted us warmly, quickly resolving the lock issue and expertly tuning her bike. Their knowledgeable and personable approach made us feel right at home. I highly recommend them!
Aug 05, 2024

Man, I love this bike shop. My partner and I each had work done on our bikes here, and we were blown away by the quality of the work and the prices (in a good way). We'd spent so much time and money trying to fix an issue on her bike to no avail, and John at the Devil's Gear fixed it with no fuss and for a crazy affordable rate. Highly recommended!
Sep 19, 2024

Blew out an oddly shaped tire (14x3) and after a failed attempt to change, brought my e-bike into Devil's Gear. John and the crew had me up and running in 30 minutes and fixed a hidden problem on my brakes. Would come back again!