The Missing Link

Overview
About
Location
Reviews

Overview

+1 503-206-8854
www.missinglinkpdx.com
4635 SE Woodstock Blvd, Portland, OR 97206, USA
Hours

Monday Closed

Tuesday 10:00 AM - 4:00 PM

Wednesday 10:00 AM - 4:00 PM

Thursday 10:00 AM - 4:00 PM

Friday 10:00 AM - 4:00 PM

Saturday 10:00 AM - 3:00 PM

Sunday Closed

The Missing Link Introduce

The Missing Link, located at 4635 SE Woodstock Blvd, Portland, OR 97206, is a bicycle shop providing repair services and selling bicycle parts. However, customer reviews reveal a range of experiences, indicating potential inconsistencies in service quality.

One customer detailed a frustrating experience involving a rear brake repair. Despite identifying a damaged barrel adjuster, they were told it was fine and sold incorrect parts, including a mountain bike cable for a road bike and an improperly sized barrel adjuster. The customer also found the provided housing to be too short. This led to additional work and expenses, ultimately resulting in the customer purchasing the correct parts from another source.

Another customer reported a negative interaction with a mechanic who they felt was rude and sexist. This customer felt they were being scolded for a flat tire, while male customers received more pleasant treatment. This experience highlighted concerns about inconsistent customer service.

Based on the available reviews, potential customers should be aware of the following:

Inconsistent part accuracy and advice.
Potential for varying levels of customer service.
Possible differences in treatment based on customer demographics.

While The Missing Link offers bicycle repair services and parts, the customer reviews suggest that experiences can vary significantly. Potential customers may want to consider these factors before seeking services at this location. Contact The Missing Link at (503) 206-8854 or +1 503-206-8854.

Location

Reviews

Jun 04, 2024

Stopped by after trying to adjust my rear brake but not getting anywhere. The barrel adjuster was bent and the threads were damaged. Rather than buy from Amazon, I rode over to this shop where we have bought some bells over the years, but never dealt with service or repairs. I was told (in not so many words) that I was wrong and the adjuster was fine, but I needed new cable and housing. He sold me new cable and 5ft of housing, and gave me a spare barrel adjuster (he never asked me the size, which I had also researched before I went). Well I got home and took the brake line apart only to realize the cable he gave me is mountain bike style, not the bullet shaped road bike style end. So I went at it with a grinder and made the new cable work, not a huge deal. Then I installed the housing which I think was $10-$15 for a five foot piece he had guesstimated and cut from a spool. Well, it was about five inches too short, so no repair could be completed without heading back to the shop. To top it off, the barrel adjuster on my bike was indeed damaged. I got out the part that was given to me (free) and as soon as I looked at it, I could see that it was too small. This was $26 worth of parts that in the end, I can use the cable, but only because I modified it. I went on Amazon and bought the right parts for about $15 which included housing caps and a cable end. The parts at Missing Link were better quality, but in the end I shelved them all. The bike did need a new cable, and it is working well now. I just wish a better check was done to match parts to my bike.
Apr 28, 2024

Whoever the mechanic is here - I cannot recall his name - is an absolute trash bag of a human being. I brought in my bike for a flat. While I waited, he seemed to be trying to scold me in front of the waiting customers for having a flat in the first place. It was a bizarre interaction. After I had paid and was leaving, an older man came in with a flat. The mechanic said, "Really? You had one last week," and cheerfully went to look at his bike. A few friends who frequent the shop and are male all confirmed they've never had anything but pleasant experiences there. Sexist, rude, all around jerk. I am overjoyed to never give them any business again. This place contributes to all the negative stereotypes about Portland bikers.
Sep 06, 2023

He did what??? He cleaned my bike. We (my husband) started doing our own maintenance work after a couple of bike shops returned our bikes in pretty much the same condition we left them in for a tune up left us like, “Dude bro, did you even do anything to my bike??”That alone is value added service! It got him up close and personal with my bike, he was able to adjust a few things, with two new shifter cables and chain it runs like a champ. He also has a 30 day check up guarantee, so I took it back in for a 5 minute adjustment, easy peezy lemon squeezy!
Dec 19, 2024

Worst shop experience I've had in the city of Portland. It would be impressive if they could find someone more rude to answer their phone.
Jun 01, 2024

I took my bike out for the first ride of the season and wound up getting a flat. Luckily, this shop was only 5-6 blocks away. Getting a tire replaced was quick and easy. 🛞