TRAILSIDE CYCLE Inc.

Overview
About
Location
Reviews

Overview

+1 262-782-7433
www.trailsidecycle.com
1849 S Calhoun Rd, New Berlin, WI 53151, USA
Hours

Monday 10:30 AM - 7:00 PM

Tuesday 10:30 AM - 7:00 PM

Wednesday 10:30 AM - 7:00 PM

Thursday 10:30 AM - 7:00 PM

Friday 10:30 AM - 5:00 PM

Saturday 11:00 AM - 3:00 PM

Sunday 11:00 AM - 3:00 PM

TRAILSIDE CYCLE Inc. Introduce

Welcome to TRAILSIDE CYCLE Inc., located at 1849 S Calhoun Rd, New Berlin, WI 53151. As a part of the 'Bicycle Shops Near Me' category, this store offers bike sales and service.

TRAILSIDE CYCLE Inc. has received mixed reviews from customers. Some customers have reported negative experiences, particularly concerning the staff's behavior. One customer described an encounter with an employee who appeared to be impaired, which resulted in them leaving the store without receiving assistance. This experience led to extreme dissatisfaction and a decision not to return.

However, other customers have had positive experiences, particularly when purchasing bikes. They have praised the shop's helpfulness and willingness to allow test rides. One customer even purchased a bike for themselves when they initially intended to buy one for their husband. The shop is noted for its ability to cater to customers' needs, even during busy periods.

TRAILSIDE CYCLE Inc. offers bike sales and service. Customer reviews indicate mixed experiences.

For inquiries or to explore their bike selection and services, you can contact TRAILSIDE CYCLE Inc. at (262) 782-7433 or +1 262-782-7433. Potential customers should be aware of the mixed reviews and consider them when making a decision.

Customer reviews indicate mixed experiences at TRAILSIDE CYCLE Inc., with both positive and negative feedback.

Location

Reviews

Jan 18, 2025

I come in there at 2:45 15 minutes before it closes to get a master link and It seemed like nobody was In there until I saw what I think was one of the employees, drunk, high, or all of the above just sitting in his chair unable to talk to us and help us find what we need. Safe to say we will not be coming back. Extremely unsatisfied.
Aug 31, 2024

Love Love this place!! Just purchased this beauty and despite being super busy every time I’ve been there they are so helpful and let me test drive many bikes. We were there to buy my husband a bike but left with a fushia one for me :)
Jun 08, 2024

HORRIBLE business practices. I drive out from Milwaukee to trailside to support small businesses. I dropped off a bike to get repaired prior to our family camping trip. I attempted to pick it up the night before so we could leave early in the morning. I arrived more than an hour early, prior to 7 PM, their listed closed time on their website. The "open" sign was on in the window facing Calhoun Rd. I walk up to find the doors locked. I check the website again and I didn't read it wrong, they showed they should be open. I call the business number and no one pics up and no opportunity to leave a message. The next morning I arrive a few minutes before 10 AM, their website listed opening time. I wait until 10:10 AM to approach the door. Door is locked. I called and someone picked up. I explained I was there to pick up a bike and told them your website shows they are open at 10AM. "Nope, 10:30". I then asked what time they closed the day before and I was told "4:30 PM". When asked about their business hours LISTED ON THEIR WEBSITE, I was told basically they don't do much with their website. When I explained almost the entire general public uses a businesses website for specifically this information the trailside person said "No, I don't think so". Not even on their front door do they have their business hours listed. Well, if Google is the most accurate, then here is my Google review. I can't even imagine a place being in this business with this attitude. He explained he had called his web designer to get the hours changed but made no effort to give me any kind of discount for this frustrating experience. I don't care if this is the most awesome repair ever done in the history of bicycles I will never be back. It would probably be worth your time to avoid the frustration and aggravation to take your repairs and make your purchases somewhere else.
Nov 20, 2024

I love this bike shop. Got my last bike through them. Hans runs a super shop and does great work on repairs. He has been great to work with.
Aug 17, 2024

Last week me and my wife ordered and paid for 2 E bikes. I asked some questions about the bike rack that was sold there and decided to wait to buy one. Everything was great then mean while my brother in law calls me and tells me that he has a Kuat 2.0 bike rack that I could have. So I called the shop and talk with which I believe is the owner and he losses his ??? with me. I did not even get to ask the question- which was his thoughts on the weight capacity. I don’t know why he was so unbelievably rude- maybe cause I annoyed him or it was a bad time? But I was like what, I can’t believe this. I said maybe I should cancel my order and he says that’s fine I’ll do it for you and didn’t care at all. I tried to explain myself and he wanted nothing to do with it. I called back and he responded with your order is cancelled and hung up. All I was trying to ask was about weight limits of the bike racks. I don’t understand why he is so angry and rude. I was really looking forward to the bikes, now we have to drive to the only other bike shop that carry’s the brand we like. He is a very knowledgeable guy just not a people person. good luck with dealing with this guy. He definitely doesn’t care about customer service, that’s for sure. Maybe he should stay in back and do what he’s good at, because speaking with customers is not his strong point.