Trek Bicycle San Francisco Soma

Overview
About
Location
Reviews

Overview

+1 650-454-8735
www.trekbikes.com
869 Brannan St, San Francisco, CA 94103, USA
Hours

Monday Closed

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Trek Bicycle San Francisco Soma Introduce

Trek Bicycle San Francisco Soma is located at 869 Brannan St, San Francisco, CA 94103, USA. You can contact them at (650) 454-8735 or +1 650-454-8735.

Customer reviews for Trek Bicycle San Francisco Soma present a mix of positive and negative experiences. One customer reported a very negative experience with a mechanic named Matt. They claimed that Matt dismissed their 2017 Madone RSL's brake caliper issue, suggesting they sell the bike instead of fixing it. They also criticized the build quality of a Domane purchased by a friend, citing incorrectly installed components and misaligned rotors. This customer expressed concern about the staff's advice and build quality.

Conversely, another customer had a positive shopping experience. They appreciated the convenience of browsing without a reservation and found Cate to be knowledgeable and helpful in identifying suitable bike options. They also valued the ability to test drive bikes and found the prices to be fair. While acknowledging that Trek bikes might not be the absolute best or most economical, they prioritized the convenience of shopping and the brand's reputation for future maintenance.

These reviews suggest that Trek Bicycle San Francisco Soma offers convenient bike shopping and knowledgeable sales staff, but there are concerns about the quality of their repair and build services. Potential customers should be aware of these mixed reviews before visiting the shop, particularly if they require repairs or assembly services.

As a "Bicycle Shops Near Me" option, Trek Bicycle San Francisco Soma offers bike sales, repairs, and related services. It is recommended to contact them directly for specific inquiries regarding their services and to be aware of the mixed customer reviews before engaging with this business, especially regarding repair services.

Location

Reviews

Feb 07, 2025

When Matt the “mechanic” at this location can’t or is too lazy to fix an issue on your Trek bike (in this case, the brake calipers on a 2017 Madone RSL), he’ll simply tell you that your bike is garbage and that you should just sell it and buy a new one. When pressed about it, he simply stated that it was “just his opinion.” Talk about standing behind your own product. I also regrettably recommended that my friend buy a Domane from this location and the build quality on the bike he received was akin to a wal mart special (incorrectly installed Wahoo mount, misaligned rotors that rubbed, etc). Please train your employees to not only fix and build bikes properly, but to also not give completely moronic advice to folks (especially those who may not know as much about bikes and may believe anything they hear).
Aug 31, 2024

I appreciate that I was able to drop by in person and shop for a bike at my own convenience (without a reservation). Cate was very knowledgeable and helped me identify good options. Being able to test drive a bike is great. The price was fair. Trek bikes are probably neither the very best nor the most economical (i.e., if you try really hard, you'll probably find better options elsewhere). But for me being able to shop conveniently like this and having the brand stamp of Trek for future maintenance were important factors. Overall satisfied with my bike shopping experience at this location.
Aug 23, 2024

Came in to check out their Summer sale and the staff was more than helpful in suggesting 3 bikes that fit my riding preferences. Everything from specs, gear, tools, and potential future upgrades to the bike was discussed a led me down the rabbit hole. Took a few test rides and made my choice on the Trek Roscoe 8; prior to pick up they prepped the bike, did some finishing rider adjustments and sent me on my way. Such an awesome shop with great people running it, thank you Cate, Jayce, and Justin!
Nov 27, 2024

Kate and Tommy are awesome. I went to 4 bike shops before this one and no one else paid such a close attention to my ride comfort and fit. They gave me tons of tips about the area and how to keep my bike secure, on top of the amazing biking tips. Even though this is not my closest Trek store, this is the one I'll be visiting for any future purchases!
Dec 04, 2024

This store has gone above-and-beyond for me so, so many times. They have easily earned their status as my go-to shop for maintenance on all of my bikes (both Trek and non-Trek). Great rates, fast turnaround, and prompt communication make them an easy choice for all future work. I recommend them to every one of my friends; they are my #1 choice for bike maintenance and service in San Francisco. The manager (Cate) is a gem of a human who will go out of her way to provide exceptional service, including offering to drop off a part at my apartment on her way home to facilitate a last-minute pre-race fix (!!). If that isn't 5 stars, I don't know what is. Go here, whether for service or for buying a new bike. You won't regret it!