Trek Bicycle Tampa South

Overview
About
Location
Reviews

Overview

+1 813-712-8000
www.trekbikes.com
530 S MacDill Ave, Tampa, FL 33609, USA
Hours

Monday 10:00 AM - 6:00 PM

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 6:00 PM

Friday 10:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday Closed

Trek Bicycle Tampa South Introduce

Trek Bicycle Tampa South is located at 530 S MacDill Ave, Tampa, FL 33609, USA. You can contact them at (813) 712-8000 or +1 813-712-8000.

Customer reviews for Trek Bicycle Tampa South present a stark contrast in experiences. One customer praised the staff for their friendliness and helpfulness, particularly when assisting someone new to cycling. They appreciated the detailed explanations and the quick, efficient repair of their recovered stolen bike. They also noted the staff's personal touch in remembering their name during visits.

However, another customer reported a significantly negative experience with the shop's inspection and shipping services. They felt the shop misrepresented the condition of a used bike, describing it as "very good" when it had noticeable wear and scratches. They also criticized the shop for failing to identify a stuck seatpost and potential damage to the seatpost clamp. The customer felt the shop's assessment was inaccurate and led to a disappointing purchase. They also complained about delays in shipping, despite providing a shipping label, and a lack of communication from the shop.

This customer also updated their review multiple times to indicate a complete lack of follow up from the shop regarding their concerns. They stated that after bringing the bike to two reputable bike shops, it was determined that the frame was unfixable due to the crack on the seatpost clamp, which they believe was caused by the negligence of Trek Bicycle Tampa South.

These reviews suggest that Trek Bicycle Tampa South may offer friendly service, but also has significant issues with expertise and reliability, particularly regarding used bike inspections and shipping. Potential customers should be aware of these reported issues before seeking services from this shop.

As a "Bicycle Shops Near Me" option, Trek Bicycle Tampa South offers bike repairs and services. It is recommended to carefully consider the mixed reviews and exercise caution before engaging with this business.

Location

Reviews

Feb 19, 2025

The staff here has always been incredibly friendly and helpful with everything I’ve needed. As someone new to the bike world, they took extra time to explain everything in detail, which made me feel more comfortable. After my bike was stolen and thankfully recovered, the team was quick and efficient in repairing it. What a blessing to have a crew that truly cares! They even remember my name every time I visit—it’s such a welcoming experience.
Aug 10, 2024

My worst experience with any bike shop so far. Bought a used bike in the Tampa area and asked the seller to bring the bike to this store for inspection and shipping. They did a terrible job on both. Inspection: the seller listed the bike as like-new, and after inspection, an employee of this store confirmed to me the bike was in “very good”condition and the “ONLY”noticeable issue was the chain being a little stretched thus needing replacement. When I received the bike, I was totally shocked by the amount of wear and scratches on the bike. You can see in the pics of the actual condition of the bike I received. How can any reasonable bike person call this “like new” or “very good”? They also failed to notice that the seatpost was stuck until several days later when they tried to box it for shipping. I suspect they might have also caused the hairline crack on the carbon seatpost clamp while trying to forcefully remove the stuck seatpost. Nor did they ever call to my attention the clunkiness in the right shifter, or the amount of wear on the brake tracks of the wheels. In short, I would not have bought this bike had this shop provided an accurate assessment of the condition of the bike. After paying $80 for packing and $190 for shipping, I am now stuck with a bike that is worth substantially less than what I paid for and is a complete disappointment every time I look at it. Shipping: I bought the shipping label from BikeFlights and sent it to the shop on July 8. Got a text from them on July 9 that the bike had been boxed and was ready to go out. Yet, they did not actually send it out until July 19 after I called 3 times to check the status. Plus some UPS delay caused by weather conditions, I only received the bike two days ago. Overall, an extremely disappointing experience. Would not recommend. First Update 8/1/2024: It has been a couple of days since they responded to my review here. They have both my personal cell number and email address, yet complete silence so far and no communication whatsoever. No email, no text, no voicemail, no nothing. Not sure in what ways did they try to contact me "a couple of times." Second Update August 10, 2024: It has been two weeks and no one from this store has reached out to me yet. I brought the bike to two very reputable bike shops in Chicago and both of them told me the frame is not fixable due to the crack on the seat post clamp. So because of the negligence of this store, I bought a bike that is not even ridable and they have done nothing to address this situation other than paying lip service in a reply to my initial google review.
Mar 03, 2025

From the moment I entered the store, they were very attentive, answering all my questions and making suggestions based on my needs and what I was looking for. I ended up buying a bike and it arrived even sooner than I expected. When I picked it up, they made sure everything was up to date and set to my taste and measurements. moment I step into the store there were very
Feb 25, 2025

If you are looking for a service shop with good customer service, this place is great. Jake and Erik were fantastic and made my experience worth the drive from St Pete. They didn’t give me the snobby bike mechanic attitude that you find in a lot of shops in the Tampa Bay Area. I had a communication breakdown with the weekend tech but Jake and Erik smoothed it over. Thanks!
Feb 04, 2025

The team at this shop are the best. They are always willing to help address any questions or concerns that I may have about my bicycle, and go above and beyond with their service. If you have any bicycle related issues, definitely check this place out, 10/10.