Universal Cycles Company LLC, located at 12330 SW Walker Rd in Beaverton, OR, is a bicycle store offering bike sales and services. As a platform category bicycle store, they cater to various cycling needs.
Customer reviews present a mixed picture of the shop's service. One reviewer expressed significant dissatisfaction with the customer service department's handling of a return request. They described the experience as "dismayed and shocked" due to the "complete insensitivity" shown. The reviewer was attempting to return an unused item purchased by a friend who had suffered a traumatic brain injury. Despite explaining the circumstances and offering to pay a restocking fee, the reviewer was denied due to the shop's "firm 30 day return policy." They described the shop's culture as "insensitive" and the customer service as "very, very poor."
Conversely, another reviewer praised the shop's "incredibly helpful staff" and "excellent prices." They recommended skipping the nearby REI and choosing Universal Cycles, particularly for mountain biking needs. They appreciated the staff's ability to set them up with everything needed "without no BS or upselling" and stated they would make it their "go-to bike shop" in the future.
Key features of Universal Cycles Company LLC include:
- Bike Sales: Offering a range of bicycles.
- Helpful Staff: Providing assistance and guidance to customers.
- Excellent Prices: Offering competitive pricing on products.
- Mountain Biking Focus: Catering to mountain biking needs.
Important Considerations:
- Strict Return Policy: Adhering to a firm 30-day return policy.
- Customer Service Concerns: Potential for insensitive handling of customer issues.
For inquiries or to browse their selection, you can contact Universal Cycles Company LLC at (503) 716-8866 or +1 503-716-8866. Located in Beaverton, they serve the local and regional cycling community.
If you're looking for a bike shop with helpful staff and excellent prices, Universal Cycles Company LLC may be a good option. However, be aware of their strict return policy and potential customer service issues. Consider your specific needs and priorities before making a purchase.
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