ATA Cycle is located at 93 Thoreau St, Concord, MA 01742, USA. You can contact them at (978) 369-5960 or +1 978-369-5960.
Customer reviews for ATA Cycle present a stark contrast between positive and negative experiences. One customer had a highly positive experience, praising the knowledgeable and friendly staff, the quality of bikes and equipment, and the top-notch customer service. They highlighted a smooth bike purchase experience, including helpful explanations, patient assistance, and smooth shipping and handling. They also mentioned their repeat purchase due to the well-fitted bikes and attentive customer care.
However, several other customers reported significant negative experiences. One customer expressed serious concerns about the shop's repairs and parts, alleging that they were faulty and incompetent. They went so far as to claim the shop's practices could lead to dangerous situations.
Multiple reviews detailed negative interactions with the owner, citing condescending behavior, a lack of personal space, and missed diagnoses. One customer reported purchasing a new cable that broke during installation, raising safety concerns. This customer stated they would travel further to avoid returning to the shop.
These reviews paint a mixed picture of ATA Cycle. While some customers have had positive experiences with bike purchases and staff knowledge, there are significant concerns regarding the quality of repairs, parts, and customer service, particularly concerning interactions with the owner. Potential customers should carefully consider these contrasting experiences.
As a "Bicycle Shops Near Me" option, ATA Cycle offers bike sales and repair services. Potential customers should contact them directly for specific inquiries regarding their inventory and services. Due to the conflicting reviews, it is advised to proceed with caution and consider seeking multiple opinions before making significant purchases or repairs.
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