ElectriCityBikes Rockville

Overview
About
Location
Reviews

Overview

+1 301-652-1777
11612 Rockville Pike, Rockville, MD 20852, USA
Hours Business hours are not available at the moment

ElectriCityBikes Rockville Introduce

ElectriCityBikes Rockville is located at 11612 Rockville Pike, Rockville, MD 20852, USA. You can contact them at (301) 652-1777 or +1 301-652-1777.

Customer reviews for ElectriCityBikes Rockville indicate mixed experiences. One customer expressed concern about the staff's training and knowledge, suggesting that they lack sufficient technical expertise and competitive product understanding. They characterized the Rockville location as more of a "showroom" and not ideal for purchasing, noting that staff often directed them to the Tenleytown location for answers and purchases. This customer, who lives nearby, felt that the staff needed better training and support.

Another customer reported a negative experience due to the store's policy of requiring phone and email addresses for credit card purchases, citing "fraud prevention." This customer refused to provide their email address, considering it an invasion of privacy, and decided not to do business with the store. They also mentioned that the checkout staff was "snotty" when questioned about this policy. The customer advised seeking alternative bike shops for purchases, accessories, and repairs.

These reviews suggest that ElectriCityBikes Rockville may have issues with staff training and controversial customer data collection policies. Potential customers should be aware of these concerns and consider them before choosing this shop.

As a "Bicycle Shops Near Me" option, ElectriCityBikes Rockville is a shop offering e-bike sales. It is recommended to clarify customer data collection policies and staff expertise before making purchases. Contact them directly for specific inquiries regarding their inventory and services.

Location

Reviews

Sep 04, 2019

Its not their fault. Leadership is responsible to get staff trained and up to speed on technical specs and how they compare to the competition. Rockville seems more like a showroom and not the place to ultimately purchase your bike, The staff wants to be helpful but they need better training and support. The answer is not to send everyone to Tenley town for answers and purchase. I live next door to Rockville.
Sep 26, 2019

Store requires you to give them your phone and email address in order to make a credit card purchase for "fraud" prevention. Refuse to do business with them as a result. My email address is none of their business. Kid at check out was snotty when I questioned this, too. Lots of other good options for bikes, accessories, and repairs.
Apr 17, 2019

Just spent a little over 2k for an amazing E bike , super wuality bikes here but credit goes to Isaiah who works there, he walked me through the bikes did an excellent job showing me accessories and all the details, if it wasn't for him I would not have made a same day purchase but he made me feel comfortable the entire time. Thanks Isaiah !
Aug 13, 2019

Amazing service!
May 13, 2018