Trek Bicycle Rockville

Overview
About
Location
Reviews

Overview

+1 301-424-0990
www.trekbikes.com
5750 Fishers Ln Ste A, Rockville, MD 20852, USA
Hours

Monday 11:00 AM - 7:00 PM

Tuesday 11:00 AM - 7:00 PM

Wednesday 11:00 AM - 7:00 PM

Thursday 11:00 AM - 7:00 PM

Friday 11:00 AM - 7:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 12:00 AM - 5:00 PM

Trek Bicycle Rockville Introduce

Looking for "Bicycle Shops Near Me"? Trek Bicycle Rockville, located at 5750 Fishers Ln Ste A, Rockville, MD 20852, is a local bike shop offering a variety of bicycle services and sales. You can contact them at (301) 424-0990 or +1 301-424-0990.

Customer reviews for Trek Bicycle Rockville present a mixed picture. While some customers have had positive experiences, others have reported significant issues with customer service. One customer detailed a frustrating experience involving a delayed bike assembly, incorrect sizing information, and a confrontational interaction with a staff member. This experience highlights potential concerns regarding communication, service delays, and staff conduct.

On the other hand, another customer had a positive experience with a quick and affordable bike repair. This customer praised the staff for their kindness and knowledge, and was impressed with the efficiency and reasonable pricing of the repair service. This shows that the shop is capable of providing fast and helpful service.

Trek Bicycle Rockville provides:

Sales of Trek bicycles and accessories
Bicycle repairs and maintenance
Bike assembly services
Potential for quick and efficient repairs

While Trek Bicycle Rockville offers a range of bicycle services, it's important to be aware of the mixed customer feedback. Potential customers may want to consider verifying service timelines and confirming product details prior to purchase. The shop does show it is capable of fast and efficient repair work. It is recommended to approach this shop with caution and verify all details before making a purchase or service agreement.

Location

Reviews

Mar 14, 2025

I bought a bicycle weeks ago online and asked for it to be delivered to the store, they charged me $70 dollars to assemble it within 3-5 days, 2 weeks passed and I didn't even receive any mail, I went to the store to see what was happening. When I arrived an "expert" in bikes named Chris attended me telling me that they had a lot of flow of orders and they would not assemble my bike in 3 more weeks, I felt frustrated and accepted, when I left the place, the seller went to my car and told me not to the armory because it was the wrong size, I told him it’s fine, but he insisted that it was not the right size and he wasn’t able to assemble it and he going to have problems, I got out of my vehicle and entered the store, I asked another seller if he could show me my size which he had ordered and his answer was they don’t have any at the moment, Chris got angry raising his tone of voice and saying I shouldn't buy that size because he wouldn't assemble it for me, then he began to use quite derogatory examples and I felt uncomfortable the way in He talked to me and told me that if I didn't have the budget to buy a bike of my size I better not buy anything, I felt some kind of harassment and discomfort, I had always wanted to buy a bike like that and thanks to the seller and his attitude that if I don't buy the most expensive one, I better not buy anything. I decided to return the bike and leave with a moment of discomfort and anger with myself, I do not recommend this store at all, especially its "bike experts".
Mar 10, 2025

Had issues with my bike shifting. I was really worried about cost of repairs and I finally decided to take it in to get looked at. I typically use a shop in DC for all my cycling related needs, but this is a few blocks from my home. The staff were very kind and knowledgeable. Took it in and was out the door in less than 10 minutes. And the price was VERY reasonable. Don’t even know what I was so worried about. Makes me rethink going all the way to DC!
Oct 05, 2024

Overall disappointed with this shop. I have bought two new Trek bikes from the Rockville store since 2019, and I have owned 5 Trek bikes since 2012. My Domane SL6 frame cracked in August 2024. I took it to Trek Rockville and they confirmed it needed replacement. Working with the bike shop, I purchased a replacement Trek frame. The shop estimated the cost to purchase the new frame and assemble the components from my old bike. They quoted a flat fee for removal of components and reassembly of the bike. A couple weeks later they called to let me know the bike was ready, but mentioned they had more difficulty removing components than expected. They added labor charges for a Level 2 Service and other labor (without contacting me) after quoting a flat rate for disassembly/reassembly. In all, the cost of the rebuild was about $600 more than estimated (though not all labor). Although frustrated I picked up the bike and paid the charges. Other issues, 1) the front brake must be fully depressed to the handlebars before the brake will engage (see photo); 2) one shifter hood cover appears to be for the wrong shifter and is loose and becomes detached when riding (see photo); and 3) they attached the computer from my old bike but threw away the duotrap sensor f (in order to use the computer I need to purchase a new sensor). I called to speak to the manager later that day to complain and after a cordial discussion he agreed to speak with the service manager and call me back the next day. That was a couple weeks ago, I've received no return call. Overall, I like the bike, but couldn't be more disappointed by the shop, especially the lack of follow-through on the commitment to call back. I will not use this shop again.
Aug 22, 2024

UPDATE ! ... I have to share that Brenda went above and beyond, as well as the staff, to make sure that my concerns and questions about Trek's "Trade-in Program" were resolved and clear. I did was able to benefit from it and now own a new Trek E-bike (and a trail hitch rack). Last week I called with questions about the program in order to appraise my bike for a trade-in but there was a misunderstanding about, my now old, Trek bike and model (it could not be found on their computer); but thanks to Brenda all was resolve satisfactorily. I'm happy with Trek's customer service help and guidance.
Mar 23, 2023

Went to pick up my son’s bike today and was stunned by their inventory. The staff was very friendly and well informed. The trek is the best nationwide for a reason, i saw some bike and electric bikes, i also saw bike costing over 5 grands! I think those kind are the ones like in the ET movie, you can fly to the moon with those lol. Anyway it was a great visit and i am happy with my son bike. Oh and if you are picking up after ordering it online make sure you call to check if its assembled before you come to the store .