Heybike

Overview
About
Location
Reviews

Overview

www.heybike.com
1140 Centre Dr, Walnut, CA 91789, USA
Hours

Monday Closed

Tuesday Closed

Wednesday 11:00 AM - 3:00 PM

Thursday 11:00 AM - 3:00 PM

Friday 11:00 AM - 3:00 PM

Saturday 11:00 AM - 3:00 PM

Sunday 11:00 AM - 3:00 PM

Heybike Introduce

Heybike is located at 1140 Centre Dr, Walnut, CA 91789, and focuses on the sale of electric bikes (eBikes). When considering "Bicycle Shops Near Me," it's important to be aware of customer feedback regarding Heybike's products and services.

Customer reviews indicate significant concerns about the reliability of Heybike's eBikes and their customer service. Reports include premature battery failure and instances of bikes breaking down after minimal use. There are also reports of difficulties with warranty claims, incorrect parts being shipped, unexpected shipping charges, and a perceived lack of support from customer service.

Key points from customer reviews:

Concerns about battery reliability and overall product durability.
Reports of poor customer service experiences.
Issues with warranty support and parts replacement.
Unexpected shipping charges for warranty repairs.
Reports of bikes breaking down after a single ride.

Potential customers should carefully consider these negative reviews before purchasing an eBike from Heybike. The feedback suggests potential issues with product quality and customer support, which may impact the overall ownership experience.

Location

Reviews

Feb 18, 2025

I’m extremely disappointed with this eBike. The bike has only been ridden a total of 70 miles, yet the battery completely died well before that. Now, it’s nothing more than a brick—it won’t charge at all. To make matters worse, I reached out to customer support, and they refused to send a new battery to fix the issue. The bike itself seemed fine at first, but what’s the point if the battery fails this quickly and the company won’t stand behind their product? Definitely not worth the investment if you’re looking for reliability and good customer service.
Jan 22, 2025

Bike broke after first ride. Initially Heybike sent the wrong part I was charged for that mind you it was still under warranty and I’d only ridden one time after that. The bike shop contacted them which was another fee and told them it was the wrong part and they said yes, they sent the correct part and again they charged me for the shipping and they didn’t even ask for consent on that After that the bike still didn’t work and they said I need a new motor and the motor is attached to the wheel and it’s $125 to shop to ship it but if I take it, they’ll wave that cost and they’ll throw in headlights and pay for the repairs. I do not trust this company in the lease their service has been awful and at this point now they’re saying It’s not covered under warranty any longer and that’s because they’ve sent the wrong parts and they’ve dragged their feet out beyond the warranty although it’s been in the shop for two weeks. I totally think this company is awful to deal with they do not stand behind their product in the least And it’s gonna cost likely another $500 to get this bike running. Please stay away from Heybike do yourself a favor.
Sep 30, 2024

I ordered a bike from HeyBike in March. The bike was on back order, which I was aware of. The estimated shipping date was June. At the end of August I had still not received the bike (now with an October estimated date) and chose to cancel my order. It has now been 1 month of emailing the company (approximately 15 exchanges) and they have not issued me a refund, even though they stated they would. The communication had been horrible. This company is so poorly managed. I STRONGLY advise purchasing a bike with a more reputable company. Heybike is not worth your money and certainly not worth your time.
Dec 07, 2024

DO NOT BUY from HEYBIKE Would leave a 0 star if possible Was sent defective bike Very poor customer service to resolve issue. Followed protocol for return and heybike still has not refunded months later. Simply asking questions in circle and disregarding bicycle has been returned. DO NOT BUY from HEYBIKE
Aug 14, 2024

Disappointing Experience - Partial Refund Only I’ve spent two months dealing with Heybike after they sent me a broken bicycle. Although they eventually refunded me, they didn’t return the full amount. Their customer service was unhelpful, and the whole process was extremely frustrating. I would not recommend buying from Heybike. Avoid this company if you value your time and money.