Outland Bike

Overview
About
Location
Reviews

Overview

+1 615-776-1488
outlandbike.com
7223 Haley Industrial Dr, Nolensville, TN 37135, USA
Hours Business hours are not available at the moment

Outland Bike Introduce

Outland Bike is a bicycle store located at 7223 Haley Industrial Dr, Nolensville, TN 37135. They can be reached by phone at (615) 776-1488 or +1 615-776-1488.

Based on customer reviews, Outland Bike is highly regarded for its expertise in e-bike assembly and service, as well as its commitment to honesty and integrity. The staff, including Max, Carson, Jay, and Steven, are consistently praised for their knowledge, helpfulness, and professionalism.

Key services and features of Outland Bike include:

E-Bike Assembly and Safety Checks: Providing thorough assembly and safety checks for e-bikes, ensuring they are properly set up.
E-Bike Service and Repairs: Offering expert service and repairs for e-bikes, addressing various issues and providing necessary upgrades.
Honest and Transparent Service: Prioritizing honesty and transparency, explaining issues clearly and avoiding unnecessary charges.
Knowledgeable Staff: Employing staff who are highly knowledgeable about e-bikes and capable of providing expert advice.
Customer-Focused Approach: Demonstrating a strong commitment to customer satisfaction and providing patient and helpful assistance.

Customer reviews highlight the shop's dedication to providing honest and reliable service. The staff is commended for their willingness to explain technical details and recommend necessary upgrades, such as hydraulic brakes, while avoiding unnecessary costs.

Specifically, customers have praised the shop for:

Providing reasonable prices for assembly and service.
Offering expert advice and recommendations.
Demonstrating honesty and integrity in their service.
Being patient and helpful in answering customer questions.
Providing high-quality service and repairs.

Outland Bike is highly recommended for anyone in the Nolensville area looking for a reliable and trustworthy e-bike shop. The shop's commitment to expertise, honesty, and customer service makes it a valuable resource for e-bike owners.

Location

Reviews

Sep 26, 2023

Got a new Schwinn Marshal Ebike and wanted to make sure it was assembled right. Not only did I get a very reasonable price to do a safety/assembly check, I was made aware that the metal pads on the bike would likely fail and Max recommended hydraulic brakes instead. Again another reasonable price and Max broke down why it was an important upgrade. He was super helpful in showing me how to unlock the front wheel and was patient as I asked various questions on bike maintenance. Later I went back because my bike seat bolt was hard to unscrew and Carson helped me out. He also was happy to help me mount the new bike seat. Both Carson and Max were beyond professional and helpful in my visit, Outland has a customer for life!
Jan 17, 2023

We’ve only been relying on Outland Bike a short time to assemble and service our e-bikes, but we’ve found the employees (Jay and Steven??) to be very knowledgeable, very honest and super helpful. Most importantly, we had an experience today that showed us, without a doubt, that the employees of this store work from a place of deep integrity and trustworthiness. This is *extremely* rare, especially in the service industry, which makes it even more precious than it already is. The employees at Outland Bike are bike experts, and I’m not even close to that—I just ride. There was an issue with my bike, and they could have very easily taken advantage of my lack of knowledge and I never would have figured it out…but they didn’t. They explained exactly what was going on and it was obvious—this is not the kind of shop that pads bills or takes advantage of its customers. This is a shop that truly appreciates its clientele and these employees pride themselves on doing a great job, every time. I hope the guys read this review and understand how much their skills mean to us—they keep my bike on the road and they keep me safe!!—but I hope they know their incredible professional integrity means more than I can properly convey. That is priceless.
Jan 21, 2023

Carson really took care of me and had a top tier personality - Very chill and friendly employee. I came in for a tube replacement and he took a few extra minutes to make sure my breaks were functioning right. Didn’t have to do that but he did. Thanks man, you just earned a regular customer! I hope this business does really well, and encourage everyone to support them.
Dec 29, 2023

Amazing customer service! They know all things about all bikes. I will definitely be coming back. Carson was great!
Sep 13, 2023

Took my bike in for a drive train cleaning and indexing, left with a replaced broken axle and undercharged me for it all. Got me straight same-day while traveling, can't say enough how much I appreciate Carson n'em at Outland! Big ups