The New Wheel Electric Bikes

Overview
About
Location
Reviews

Overview

+1 415-524-7362
newwheel.net
420 Cortland Ave, San Francisco, CA 94110, USA
Hours

Monday Closed

Tuesday 11:00 AM - 6:00 PM

Wednesday 11:00 AM - 6:00 PM

Thursday 11:00 AM - 6:00 PM

Friday 11:00 AM - 6:00 PM

Saturday 10:00 AM - 6:00 PM

Sunday 11:00 AM - 5:00 PM

The New Wheel Electric Bikes Introduce

The New Wheel Electric Bikes is an electric bicycle shop located at 420 Cortland Ave, San Francisco, CA 94110, USA. You can contact them at (415) 524-7362 or +1 415-524-7362. As a "Bicycle Shops Near Me" option, this shop specializes in the sales and promotion of electric bikes (e-bikes).

Customer reviews consistently praise The New Wheel Electric Bikes for its exceptional customer service and knowledgeable staff. One customer described the shop as "wonderful," emphasizing the welcoming atmosphere and excellent service they received. They highlighted the team's belief in e-biking as a lifestyle, which influenced their decision to purchase two e-bikes. The staff is noted for their patience and expertise, making customers feel well-supported.

Another customer, a first-time e-bike buyer, appreciated the shop's ability to answer all their questions. This indicates that the staff is adept at providing information and guidance to customers with varying levels of e-bike knowledge.

The shop is characterized by its dedication to promoting e-biking as a lifestyle, rather than simply selling bikes. The staff's passion and knowledge create a positive and supportive environment for customers. The shop is perceived as a reliable and trustworthy resource for e-bike needs.

In summary, The New Wheel Electric Bikes is a highly recommended e-bike shop in San Francisco, known for its knowledgeable and patient staff, excellent customer service, and dedication to promoting e-biking as a lifestyle. They are a valuable resource for anyone interested in purchasing or learning about electric bikes.

Location

Reviews

Dec 16, 2024

What a wonderful electric bicycle shop. From our first visit we were welcomed and given excellent service. Our decision to purchase two e-bikes was as much about the New Wheel team as it was about the bikes themselves. Not because they are hard-sell, they are not. It is because they all really believe in bicycling as a life-style and each in their own way. Each member of the team we have met has been knowledgable and extremely patient. I am thrilled to know that this company is in San Francisco and I feel as if they will be my neighborhood e-bike shop as long as I am here. You will be in very good hands at The New Wheel.
Aug 10, 2024

I stopped in to get information while I was in the area - got all my questions answered as a first-time electric bike buyer and at the time I knew next to nothing, other than I wanted to replace a second car with a bike for local trips
Feb 10, 2024

If there were an option to give six stars, I wouldn't hesitate for a moment. My recent visit to the store and interaction with Jason turned out to be nothing short of exceptional. From the moment I walked in, I was met with an atmosphere that encourages exploration and hands-on experience. Jason is a treasure trove of knowledge when it comes to bicycles, electric bikes, helmets, and pretty much everything cycling-related. His passion for the biking world is evident and infectious. He doesn't just sell; he educates and inspires, making sure you find exactly what you need, even if you didn't know you needed it. For anyone on the fence about getting into e-biking, or seasoned cyclists looking for expert insights, this is the place to go. The store isn't just a store; it's a gateway to experiencing the joy of cycling. Whether you're looking to buy, have burning questions, or simply want to test the waters by renting, they've got you covered in the most exceptional way possible. Highly recommend a visit for an experiential journey into the world of cycling. Thanks to Jason and the team for a memorable and insightful experience!
Apr 20, 2024

It's THE BEST store; I bought a cargo bike here; let me share my experience. Pre-sale I had to make an appointment to let Know more about the bikes. This was my first e-bike ever, and I needed in-person information even tho I had previously looked at several brands and models. At the time of my appointment, Yannis helped me. It was a great experience; Yannis provided detailed information about the bicycles and explained each difference carefully. English is not my first language, and Yannis was patient with me. When we took a road test, he came with me and explained more information about the bicycle, the pros and cons of the model I was riding, and how well it fits into my needs. It had been a while since I rode a bike, and I was nervous, but Yannis was supportive and patient, making my road test a pleasant experience. After the road test, I was sure I wanted to do business with them. They sent me the quote when I arrived home after visiting the shop. Placing the order was super easy, making the order online without any problems. After two weeks and before the estimated arrival time, they called me to schedule the pickup since it arrived early. Picking up Like the first visit, I had to make an appointment for pick up. After my arrival, the team at the shop explained in detail all the features the bike had and all the paperwork. They installed additional accessories I purchased at that moment very quickly and smoothly. They offered a road test before leaving in case any further adjustments were needed, but I was in a rush, so I declined the offer, but it was nice to have. Post sale I want to thank the new wheel team for all the support and excellent customer service in handling a minor manufacturing issue with my bicycle covered by the warranty—special thanks to Jason F. For the assistance and the follow-up in my case, they care about the customer service and the experience. They are more than just selling ebikes. It is an absolute pleasure doing business with them. Highly recommend
Aug 10, 2023

Really great shop. The staff is very friendly, welcoming and most importantly highly knowledgeable on every bike they sale. They were quickly able to establish my use case and make relevant recommendations for a bike that would exactly fit my needs. They took me on a guided test ride, which was a comfortable and positive experience.and made it easy for me to ask questions ensuring I fully understood the bike I was riding and what features were available. Would highly recommend.