Electric Cyclery

Overview
About
Location
Reviews

Overview

+1 949-715-2345
www.electriccyclery.com
1200 N Pacific Coast Hwy, Laguna Beach, CA 92651, USA
Hours

Monday Closed

Tuesday 12:00 AM - 5:00 PM

Wednesday 12:00 AM - 5:00 PM

Thursday 12:00 AM - 5:00 PM

Friday 12:00 AM - 5:00 PM

Saturday 12:00 AM - 5:00 PM

Sunday Closed

Electric Cyclery Introduce

Welcome to Electric Cyclery, located at 1200 N Pacific Coast Hwy, Laguna Beach, CA 92651. As a part of the 'Bicycle Shops Near Me' category, this store offers electric e-bike sales.

Based on customer reviews, Electric Cyclery has received significant negative feedback regarding product quality and customer service. Customers have reported receiving damaged bikes upon delivery, with issues ranging from cosmetic damage to serious mechanical problems. One customer experienced a bent derailleur, bent front wheel, and other damages to a brand-new Yamaha Wavash e-bike.

Furthermore, several customers have expressed frustration with the shop's lack of responsiveness and support. Reports indicate that the shop has "ghosted" customers after they reported issues, failing to provide assistance or follow up on warranty claims. One customer who purchased a Yamaha Moro Pro e-bike experienced a freewheel lockup and received no support from the shop after reporting the problem.

There are also concerns regarding the shop's shipping practices and communication. One customer reported discrepancies in shipping costs and difficulties in canceling an order. The shop's handling of damaged goods and lack of post-sale support have led to significant customer dissatisfaction.

Electric Cyclery offers e-bike sales. However, customer reviews indicate significant concerns regarding product quality and customer service.

For inquiries, you can contact Electric Cyclery at (949) 715-2345 or +1 949-715-2345. Potential customers should be aware of the negative customer feedback and consider them when making a decision.

Customer reviews indicate significant concerns about product quality and customer service at Electric Cyclery.

Location

Reviews

Feb 26, 2025

I bought my girlfriend a brand new Yamaha Wavash E-Bike for Christmas. I payed online. It was confirmed later they needed $400 for shipping and I contacted them before they shipped it to tell them I wanted out. I found one that would ship for $230. They said it wouldn’t ship for another day but too bad they started the paperwork. I was cool with that I decided—my bad. The bike showed up beat up! Handlebars were scratched, computer scuffed. Grip tape straight-up cut. A brake cable was pinched, and black gloss paint was scuffed. They gave me back the shipping cost and sent me a computer which seemed good enough but then when I finally got the bike put together I found out it was in even worse shape. They ghosted me at this point. I sent videos to them of the brand spanking new derailleur and hangar (zero dust even on it) they were both bent very bad. The front wheel was bent too my girlfriend found out when she went to ride it. I thought I managed to get the derailleur bent back with my straightener, but alas the derailleur must be in bad shape. We took our first ride today (this was the worst Christmas present even two months later) and girlfriend quit after a half mile. Of course a $2000+ purchase should probably roll down the road right out of the box but no, not even close. Don’t waste your time with these guys, and certainly don’t have them pack a bike for you. Who even knows what else will shake out after I buy new parts for this 5 minute old bike and get them installed.
Jun 22, 2022

Bought a new Yamaha Moro pro from them over the internet .. I've owned many Yamaha products so didn't expect any issues but 20miles into first ride the freewheel locked up. I took it apart showed that the hub retainer ring and backed off and ground into the back of cassette sent pics to Kevin who I dealt with over email. He stated he would get me support from Yamaha under warranty then he just ghosted me. Never responded to multiple email or called back. If you need any support don't deal with this shop. Quick to take the money but worse than no support is the lying to and ignoring of customers.
May 09, 2020

Found the place as wanted a Yamaha electric and Kevin took his time to explain everything. He is excellent mechanic as well as I’ve gone over 4,000 miles and only thing I’ve done is a tube replacement! Cool shop, cool owner and knows his stuff in terms of electric components in my opinion. Will be back when need tires and brakes.
May 19, 2022

I was very satisfied doing business with this company. I needed a older charger shipped to Europe. The mailing process was a bit difficult, but they were able to do it in a very quick timeframe. They kept me informed throughout the process and even apologized for an issue that was not theirs. I am very grateful for all they help the provided. Very professional and customer oriented. Highly recommend.
Feb 19, 2017

I had a wonderful experience here. I needed to get a bike for commuting and I came here because of the prior reviews. The owner truly loves what does and is immensely knowledgeable. He pointed me in the right direction for my needs, introduced my to magnetic clip helmets, and gave me a discount for the purchase. He is also delivering it! Pretty excited about my new Evo City!