The Bike Rack Oswego, formerly known as Oswego Cyclery, is a bicycle shop located at 57 Main St, Oswego, IL 60543, USA. This shop offers bicycle repairs, tune-ups, and related services.
Customer reviews present a mixed picture of the shop's service. One customer reported a negative experience, citing slow service, understaffing, and delays in completing a bike tune-up. They also criticized the shop's lack of clear communication regarding the repair timeline. However, another customer had a very positive experience, praising the shop's helpful, kind, and generous staff. They highlighted the mechanic's knowledge and willingness to explain bike mechanics, as well as the friendly staff's assistance in selecting supplies and tools. This customer also noted the shop's local and family-run nature.
Based on customer feedback, The Bike Rack Oswego (formerly Oswego Cyclery) offers:
- Bike Repairs and Tune-ups: The shop offers bike repairs and tune-up services.
- Variable Service Speed: Customers have reported both slow and efficient service.
- Knowledgeable Staff: The shop's mechanic is described as knowledgeable.
- Friendly and Helpful Staff: Some customers have praised the staff for their friendliness and helpfulness.
- Potential Staffing Issues: One customer reported potential understaffing and delays.
- Variable Communication: Customer experiences with communication vary, with reports of both poor and good communication.
- Local and Family-Run: The shop is described as a local and family-run business.
Given the mixed reviews, potential customers should be aware of the reported issues with service speed and communication. While some customers have had positive experiences, others have encountered delays and unclear communication. It is recommended to clarify the repair timeline and any service expectations with the shop before leaving your bike. You can contact The Bike Rack Oswego (formerly Oswego Cyclery) at (630) 551-2300 or +1 630-551-2300 for more information, but should be aware of the reported customer experiences.
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