The Bike Rack Oswego - formerly Oswego Cyclery

The Bike Rack Oswego - formerly Oswego Cyclery 2

The Bike Rack Oswego - formerly Oswego Cyclery 3

The Bike Rack Oswego - formerly Oswego Cyclery 4

The Bike Rack Oswego - formerly Oswego Cyclery 5

The Bike Rack Oswego - formerly Oswego Cyclery 6

The Bike Rack Oswego - formerly Oswego Cyclery 7

The Bike Rack Oswego - formerly Oswego Cyclery 8

The Bike Rack Oswego - formerly Oswego Cyclery 9

Overview
About
Location
Reviews

Overview

+1 630-551-2300
oswegocyclery.com
57 Main St, Oswego, IL 60543, USA
Hours

Monday Closed

Tuesday 10:00 AM - 6:00 PM

Wednesday 10:00 AM - 6:00 PM

Thursday 10:00 AM - 5:30 PM

Friday 10:00 AM - 6:00 PM

Saturday 11:00 AM - 4:00 PM

Sunday Closed

The Bike Rack Oswego - formerly Oswego Cyclery Introduce

The Bike Rack Oswego, formerly known as Oswego Cyclery, is a bicycle shop located at 57 Main St, Oswego, IL 60543, USA. This shop offers bicycle repairs, tune-ups, and related services.

Customer reviews present a mixed picture of the shop's service. One customer reported a negative experience, citing slow service, understaffing, and delays in completing a bike tune-up. They also criticized the shop's lack of clear communication regarding the repair timeline. However, another customer had a very positive experience, praising the shop's helpful, kind, and generous staff. They highlighted the mechanic's knowledge and willingness to explain bike mechanics, as well as the friendly staff's assistance in selecting supplies and tools. This customer also noted the shop's local and family-run nature.

Based on customer feedback, The Bike Rack Oswego (formerly Oswego Cyclery) offers:

Bike Repairs and Tune-ups: The shop offers bike repairs and tune-up services.
Variable Service Speed: Customers have reported both slow and efficient service.
Knowledgeable Staff: The shop's mechanic is described as knowledgeable.
Friendly and Helpful Staff: Some customers have praised the staff for their friendliness and helpfulness.
Potential Staffing Issues: One customer reported potential understaffing and delays.
Variable Communication: Customer experiences with communication vary, with reports of both poor and good communication.
Local and Family-Run: The shop is described as a local and family-run business.

Given the mixed reviews, potential customers should be aware of the reported issues with service speed and communication. While some customers have had positive experiences, others have encountered delays and unclear communication. It is recommended to clarify the repair timeline and any service expectations with the shop before leaving your bike. You can contact The Bike Rack Oswego (formerly Oswego Cyclery) at (630) 551-2300 or +1 630-551-2300 for more information, but should be aware of the reported customer experiences.

Location

Reviews

Feb 22, 2025

Slow service. Apparently very under staffed. Brought bike in for tune up. They were unable to complete the tune up in the time frame they gave me. They had a lot of excuses why they couldn't get the job done. A lot people brought in bikes, we are trying to bring in another mechanic, we had the flu etc. etc. Bottom line was they had the bike for 10 days in mid Feb. and still hadn't started working on the bike and couldn't tell when the bike would be ready. They advertised a quick turnaround on a bike tune up and we're anything but quick. The shop was anything but clear when asked if the bike was ready or when it would be. Maybe tomorrow, maybe Tuesday, maybe Wednesday. We will text you. Doesn't exactly sound clear to me. Too bad the ownership changed. This used to be a great place to take your bike
Nov 30, 2024

This place is amazing. From the get go they have been nothing but helpful, kind and generous. The mechanic was incredibly knowledgeable and willing to explain bike mechanics, and the other staff were so friendly and discussed what I was looking for and went over options to help me pick out what kind of supplies and tools I'd need. I cannot be more grateful for this local and family run shop. Many thanks!
Jul 08, 2024

I'd like to thank Tony and the rest of the staff for helping me with my first e bike purchase an enjoyable one . On the survey I'm mistakenly said the purchase was 6/5 but it was 7/5/24 . I went in the store mostly to get educated on e bikes & planned on visiting at least one more store prior to making a purchase. I was very comfortable with Tony's people stills & the attitude of , test drive as many as you like , we're here til 6 . After 4 different test rides and a couple hours I found the bike I was most comfortable with .So far so good
Jun 11, 2023

I am beyond impressed with Oswego Cyclery! The Owner is a fantastic gentleman! We bought my trike here and I am so happy! Best customer service and a very nice store! I recommend everyone come here for your bicycle needs! The Owner was so generous to deliver my trike to me for no charge! We will definitely be coming back for all our bicycle needs! Thank you so much for making me a happy girl!
Aug 05, 2020

Great service!! I went with a nail in my tire and they helped me right away! The gentleman that helped me was very professional. EDIT: Thank you! I was able to go on a 30 mile ride with my family (which was a Joy despite the rain and colder weather) Your customer service is TOP NOTCH!!